Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
Opportunity & Impact
We are seeking a Director, Revenue Operations to own and evolve our GTM engine as we scale upmarket into larger, more complex enterprise deals. You'll take what we've built and sharpen it — optimizing processes, systems, and team capabilities to support the next phase of growth.
This is a full-time, hands-on leadership role for someone who loves getting in the weeds. Someone scrappy, commercially minded, and passionate about enabling sales teams to win. You'll own the revenue operations function end-to-end: strategy, systems, process, deal desk, compensation, and team development, partnering closely with the Chief of Staff, SVP Customer Success, SVP Sales, CFO, and other executive stakeholders.
This is not a "set it and delegate it" role. We're looking for a true revenue leader who can roll up their sleeves, operate with urgency, and bring a commercial lens to everything they touch.
Job Responsibilities
- Revenue Strategy & Planning: Execute and evolve the Revenue Operations strategy to support Redox's shift upmarket into enterprise sales motions, aligning processes, systems, and resourcing with company growth goals. Lead annual and quarterly planning cycles, including quota design, territory planning, and scenario modeling for an enterprise-oriented GTM motion. Own the full variable compensation process end-to-end, from plan design through payout administration, ensuring accuracy, transparency, and alignment with company objectives.
- Deal Desk & Commercial Operations: Stand up and lead deal desk processes that enable the sales team to move complex enterprise deals through the pipeline with speed and consistency. Partner with Sales, Finance, and Legal to structure deals, manage approvals, and ensure pricing and contract terms align with company strategy. Bring a commercial lens to every deal — balancing revenue optimization with customer value and long-term growth.
- Forecasting, Pipeline & Performance Insights: Drive forecasting methodology and pipeline governance, partnering with Sales, Customer Success, and Finance to improve accuracy and predictability as deal sizes and cycles increase. Define, track, and report on KPIs across the entire revenue funnel (prospect → booking → expansion/renewal), with particular attention to enterprise pipeline health and velocity. Deliver executive dashboards and performance reporting that provide actionable insights and support data-driven decision-making.
- Process, Systems & Tools Optimization: Standardize lead-to-cash workflows and strengthen cross-functional handoffs across the customer lifecycle, rebuilding where needed to support enterprise complexity. Maintain Salesforce health and oversee GTM system integrations, recommending automation and AI-driven solutions to reduce manual effort and improve scalability. Evaluate and optimize the GTM tech stack. Manage vendor relationships and renewals.
- Cross-Functional Leadership & Program Management: Partner with Sales, Customer Success, Marketing, Finance, and Product to ensure a unified revenue architecture that enables predictable, scalable growth. Lead strategic, cross-functional initiatives with clear accountability, timelines, and communication to stakeholders. Partner with the Chief of Staff and Executive team to support ad hoc analyses and materials for strategic decision-making and Board of Directors discussions.
- Team Leadership & Development: Mentor, coach, and develop Revenue Operations team members, building the capabilities needed to support an enterprise GTM motion. Build scalable processes, foster a culture of accountability and ownership, and enable the team to evolve alongside the business.
Required Skills & Experience
- 10+ years of Revenue Operations leadership or GTM Strategy experience, including 5+ years of people management, ideally in healthcare technology SaaS.
- Experience operating across both SMB/mid-market and enterprise GTM motions - you understand the differences in process, deal complexity, and operational rigor each requires.
- Hands-on experience owning variable compensation processes end-to-end (plan design, modeling, administration, payouts).
- Strong deal desk and commercial operations experience — you understand deal structure, pricing strategy, and how to enable reps to close complex deals.
- Deep CRM and marketing automation expertise, including experience with CPQ and Salesforce Revenue Cloud.
- Strong financial acumen with the ability to translate complex data into executive-level strategy and actionable recommendations.
- Scrappy, resourceful, and energized by building — not just maintaining. You're comfortable operating in ambiguity and moving fast.
- Comfortable working in a fully remote, rapidly scaling organization.
Preferred Skills & Experience
- Experience in healthcare interoperability or health IT SaaS.
- Familiarity with usage-based or transaction-based pricing models.
Software Platform/Tools
- Required: Salesforce, Salesforce CPQ, Zoominfo/Chorus
- Preferred: Hubspot, Catalyst, Maxio
