We’re changing the way people connect to social care.
At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers.
Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Job Overview: This role is for someone who is excited to be part data scientist, part process architect, and part sales advocate. You will balance the technical requirements of the SaaS stack with the collaborative nature of Revenue Operations. The work you do drives company success and is a top priority item for our board and Senior Leadership Team.
Responsibilities and Duties:
- Deal Desk Management & Contract Governance - serve as the primary point of contact for sales reps during the quoting process, including:
- Approval Workflows: Review custom deal structures, discounts, and non-standard business contract terms, ensuring approvals from proper parties are made in a timely manner.
- Contract Accuracy: Verify that the "Paper" (the signed contract) perfectly matches the "Digital" (the CRM opportunity) before a deal is marked as Closed-Won.
- Revenue Forensics & Data Governance - own the building and accuracy of the dashboard, including:
- Pipeline Auditing: Conduct weekly "scrubbing" sessions with sales / account director leadership to ensure close dates, deal stages, and ARR (Annual Recurring Revenue) values are realistic and updated.
- Commission Validation: Act as the final reviewer for sales commissions, ensuring that payouts are based on verified, paid revenue rather than optimistic CRM entries.
- Data Integrity: Proactively hunt for and fix "dirty data"—such as mismatched renewal dates or missing industry tags—that could skew executive reporting.
- Data Storytelling: Develop and maintain real-time dashboards that track North Star metrics: Pipeline Projections, CAC (Customer Acquisition Cost), LTV (Lifetime Value), Net Revenue Retention (NRR), and Pipeline Velocity
- Commercial Process Optimization, including**:**
- Process Optimization: Identify bottlenecks in the sales funnel. Whether it’s a "leaky" lead handoff or a slow contracting phase, you will design and implement the fix.
- The "Lead-to-Cash" Liaison: Partner with the Customer Success and Billing/Accounting team to ensure that once a deal is marked "Won," the handoff to Customer Success team and to invoicing is automated and error-free.
- Pricing Strategy Support: Analyze historical deal data to provide feedback on our pricing tiers and discount floor effectiveness.
- Tech Stack Management: Evaluate, implement, and integrate third-party tools (e.g., ZoomInfo, Outreach, Gong, or Clari) to ensure a unified data ecosystem.
Qualifications:
- 5+ years of experience in Sales Ops, Marketing Ops, or RevOps, specifically within the SaaS industry.
- Advanced proficiency in HubSpot (we use) or Salesforce (transferable skill)
- Strong Excel/Google Sheets skills (Pivot tables, VLOOKUPs, and complex modeling are second nature).
- Experience with BI tools (Tableau, Looker, or Power BI) or SQL is a major plus.
- Analytical Mindset: You don't just export reports; you find the "so what" in the numbers.
- Communication: Ability to translate complex technical processes into simple instructions for non-technical sales and marketing stakeholders.
