As a Sales Operations Analyst, you will play a vital role within the Global Operations team, supporting our commercial organisation across the AMER, EMEA, and APAC regions. You will partner closely with Finance, Sales, New Business, and Client teams, helping to strengthen our global sales infrastructure, enhance data accuracy, and drive operational excellence.
A core part of your role will involve administering, supporting, and optimising our global Salesforce platform. From maintaining pipeline quality to troubleshooting user issues, you’ll help ensure our sales and client facing teams work efficiently and have the insights they need to drive growth.
No two days in this role will be the same—while some recurring reporting tasks exist, the dynamic nature of the business means you will constantly collaborate with colleagues across markets, contribute to process improvements, and support strategic sales initiatives.
Support Salesforce user lifecycle processes, including license allocation, login troubleshooting, deactivations, and ownership reassignment.
Monitor and maintain Salesforce data hygiene, ensuring accuracy, completeness, and compliance with global standards.
Serve as 1st line support for Salesforce users globally, resolving queries and providing guidance on system functionality.
Conduct testing of Change Requests (CRs), enhancements, and new features prior to deployment.
Maintain and publish Chatter updates and release‑based communications to inform users of changes, improvements, and best practices.
Build, maintain, and refine Salesforce reports and dashboards to support Sales, New Business, and management teams.
Produce insight-driven reporting for global stakeholders, highlighting pipeline performance, trends, and risks.
Support the broader business reporting process, ensuring timely and accurate delivery of recurring and ad-hoc reports.
Ensure training materials, process documentation, guides, and video tutorials remain accurate, accessible, and up to date.
Create new enablement materials as needed to support Salesforce usage and Sales Operations processes.
Collaborate with cross-functional teams to identify operational issues, propose solutions, and drive process improvements.
1 year Super or Power User exposure on Salesforce Sales Cloud, or 3 years’ experience as a Business user on Sales and Marketing Cloud
Strong understanding of Lead-to-Opportunity lifecycle, including lead capture, qualification, conversion, and pipeline management
High attention to detail, particularly regarding data accuracy and system hygiene.
Excellent communication skills with the ability to support users across multiple regions, seniority levels and flexibility to operate in various time zones
Ability to support users with Salesforce best practices by conducting training to new and existing users when new enhancements are released
Ability to manage multiple tasks in a fast-paced environment
Experience with global sales processes.
Understanding of CRM governance and change management processes.
Strong analytical skills with the ability to interpret data and generate actionable insights.
A proactive, solutions‑focused mindset.
A passion for supporting teams and improving operational efficiency.
Curiosity and eagerness to learn new systems and processes.
Strong collaborative skills and the ability to work with diverse teams across the globe.
India - Remote
Dentsu Sports International
Full time
Permanent
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