Channel Deal Desk Team Lead

The Channel Deal Desk team is dedicated to optimizing and safeguarding the commercial integrity of partner-sourced deals across the organization. The primary objective is to ensure all deals are efficiently structured, swiftly approved, and fully compliant with internal policies and external regulations through a centralized process. This role provides comprehensive sales administration support to Channel Managers for all partner-sourced and channel-managed opportunities. This role will also cover support for other Global GTM opportunities, in addition to the Channel, within Deal Desk.

Key Responsibilities

• Responsible for the management of a team of Channel Deal Desk specialists.

• Assist in preparing and submitting Deal Approval Requests (DARs) for proposals and contracts.

• Ensure all required documentation (contracts, pricing, provisioning requests) is complete and attached to the Business Opportunity (BO) in the CRM.

• Monitor deal progress through the Deal Approval System, escalating delays or missing inputs to Regional Channel Leaders.

• Apply compliance standards such as SOX and ASC 606 in deal documentation.

• Support the automated approval routing process by validating conditions (e.g., geography, license type, discount thresholds).

• Collaborate with partner leadership, sales, finance, legal, and product teams to gather inputs for non-standard deal structures.

• Maintain SLA awareness and ensure deals are processed within expected timelines.

• Track and report on deal desk metrics such as approval turnaround times and volume of deal types (add-ons, call-offs, proposals, contracts).

• Share insights and reports with Channel Leadership.

• The candidate is expected to cover the business hours of the supported region.

Qualifications & Skills

• Management/team leading experience

• Strong understanding of channel sales processes and compliance requirements.

• Familiarity with CRM systems and deal approval workflows.

• Excellent attention to detail and organizational skills.

• Ability to collaborate across multiple teams (sales, finance, legal, product).

• Knowledge of compliance standards (SOX, ASC 606) is a plus.

Required Experience

• Bachelor’s degree in Business, Finance, or related field.

• 3+ years of experience in sales operations, deal desk, or channel management.

• Proven experience working with CRM systems and approval workflows.

• Strong understanding of compliance standards and commercial policies.

• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience in a global or offshore deal desk environment.

• Knowledge of SOX and ASC 606 compliance standards.

• Advanced proficiency in Microsoft Excel and reporting tools.

• Ability to work under pressure and meet tight deadlines.

• Strong analytical and problem-solving skills.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

Salary range: PLN 140,000–160,000 gross per year + 10% annual bonus on an employment contract

In Industrial and Financial Systems Central and Eastern Europe Sp. z o.o., based in Warsaw, the Whistleblowing Procedure is in effect, outlining the methods for reporting legal violations, rules for accepting internal reports and taking follow-up actions, as well as the principles for protecting whistleblowers. Reports can be submitted through the application at https://report.whistleb.com/pl/ifs, available on the website https://www.ifs.com/.