At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is hiring a Senior Business Systems Analyst to support the growth and operational scaling of our wholesale and B2B channels. As WHOOP expands into new markets and customer segments, this role will play a critical part in optimizing how orders, inventory, and fulfillment data flows between WHOOP and its wholesale partners. You’ll be a key contributor in evolving the technology and processes that support wholesale operations, balancing strong technical acumen with a deep understanding of operational workflows, partner enablement, and financial accuracy in a fast-paced, high-growth environment.
*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*
RESPONSIBILITIES:
- Configure, test, and deploy scalable solutions that support end-to-end processes related to orders, inventory, fulfillment, and revenue recognition.
- Implement and maintain EDI connections and API-based integrations between WHOOP’s internal systems and external wholesale partners.
- Partner with Engineering to support existing custom integration frameworks (e.g., Boomi, Celigo, or similar) and leverage third-party EDI Network Providers (e.g. SPS Commerce, True Commerce, or similar) for new partner setups
- Contribute to the evolution of WHOOP’s integration strategy, promoting best practices in API design, data mapping, and system interoperability.
- Partner with stakeholders across Business Development, Growth, Operations, Supply Chain, Manufacturing, Quality, Logistics, Finance, and Membership Services to gather requirements and translate them into technical solutions.
- Drive projects related to inventory movements (e.g., 3PL transfers, returns, stock adjustments), product lifecycle, and order fulfillment across sales channels.
- Proactively identify and implement process improvements across B2B workflows, with a strong focus on automation, data accuracy, and cross-system alignment.
- Develop technical documentation, process guides, and training for end users.
- Coach and up-level BSAs on your team and neighboring teams through direct and indirect mentorship.
QUALIFICATIONS:
- BS in Information Systems, Computer Science, Business, Supply Chain, or equivalent experience.
- 4+ years of professional experience in business/operations systems, system administration, automation,or software development with both functional and technical responsibilities.
- Deep familiarity with inventory, order management, and procurement systems in wholesale or multi-channel operations.
- Experience with EDI platforms and integration tools such as Boomi (iPaaS), SPS Commerce (EDI network provider), or comparable solutions.
- Familiarity with ERP systems (e.g. NetSuite, SAP, Oracle) and how they support order and fulfillment workflows.
- Ability to translate business processes into scalable system designs and technical requirements.
- Effective communication skills, with proven success collaborating across technical and non-technical teams.
- Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
- Bonus: Hands-on experience implementing and supporting EDI workflows and transactions (e.g., 850, 856, 810, 940)
