About the Team
At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.
From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team.
About The Role
As a Marketplace CRM Analyst, you will drive seller engagement and activation by managing automated CRM journeys and designing segment-specific communication strategies. You will collaborate with business owners to identify growth opportunities and lead projects end-to-end, from research to development. By leveraging data-driven insights and marketplace best practices, you will create initiatives that strengthen seller relationships and improve key performance metrics.
YOUR MAIN RESPONSIBILITIES
- Manage and execute seller CRM processes to drive seller engagement and activation through automated CRM journeys,
- Design and optimize segment-specific journeys to drive KPIs, while continuously monitoring performance to implement data-driven enhancements,
- Collaborate with business owners to identify, design, and execute growth opportunities for each segment,
- Conduct projects end-to-end from early stage research through development, in consultation with stakeholders,
- Follow e-commerce & marketplace environment best practices, develop projects that will improve seller engagement and follow up the actions to be taken by other teams,
QUALITIES WE'RE LOOKING FOR
- University degree preferably in Engineering, Business Management, Communications,
- Minimum 3 years of working experienceExperienced in customer/partner experience, CRM journeys, content production processes, x-channel communication and experience design,
- Strong proficiency in SQL and Python for data analysis, segmentation, and automation,
- Familiar with digital analytics tools (ie Google Analytics, Adjust) and visualization tools (Looker, Qlikview etc.)
- Customer-driven and analytical mindset with a desire and ability to identify and resolve seller pain points,
- Having business judgement and good instincts while working closely with technology teams,
- Strong verbal and written communication skills in English,
- Experienced in "agile" working environment and project and familiar with project iteration culture,
- A genuine interest in digital disciplines and stay up to date on trends,
