Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun. Are you FIS?
The role of a Strategy Analyst in the Client Success Enablement team is responsible for analyzing operations, business needs in order to propose optimized solutions, often related to the operations of account management in the Client Success organization including, processes, scorecards, and system management. Their role consists of identifying problems, collecting and interpreting data, and then translating these insights into concrete recommendations to improve operational or strategic initiatives.
Please note: this role is a full-time position with a required hybrid schedule in the posted location.
The Client Success organization provides account management to the companies’ more than 14,000 clients and is accountable for delivering a seamless experience while guiding the client through the lifecycle journey. Client Success is also responsible for developing product expertise to drive value realization through product adoption and help clients achieve their business objectives.
Our team is on a mission to provide unified and proactive relationship management that delivers value realization and client loyalty through product usage, expertise and operational agility.
What you will be doing**:**
Develop and maintain comprehensive documentation, including business process flows, systems diagrams, and user guides
Assisting in gathering and analyzing customer profiles/products to help leadership make data-driven decisions
Diagrams and evaluate existing processes and drives efficiencies within those processes
Responsible for complex business and systems process analysis, design, and simulation
Monitor and track project progress against established plans and budgets
Communicate project status updates to stakeholders and escalate issues as necessary
Support project leads in all phases of the project lifecycle, including planning, execution, and closure
Education
Technical & Analytical Skills
3–5 years of hands-on analytical experience, ideally in business strategy, revenue operations, sales operations, or similar data-heavy roles.
Proven ability to build and maintain scorecards, dashboards, and KPI frameworks to monitor performance and business health.
Experience managing account assignment logic, territory modeling, or quota allocation using structured analytical approaches.
Demonstrated expertise in revenue tracking, including trend analysis, segmentation insights, funnel visibility, pipeline analytics, and performance measurement.
Strong experience developing growth forecasts, revenue models, and scenario analyses using statistical or financial modeling techniques.
Advanced proficiency in Excel (pivot tables, modeling, complex formulas) and familiarity with SQL for data extraction and manipulation preferred.
Skilled in data visualization tools (Power BI, Tableau, or similar) to create clear, executive-ready dashboards preferred.
Ability to analyze and interpret large datasets to identify patterns, correlations, and business drivers.
Strong understanding of metrics commonly used in commercial operations (ARR, MRR, churn, conversion rates, pipeline velocity, segmentation).
Business & Strategic Skills
Ability to translate analytical findings into strategic recommendations aligned with revenue and growth priorities.
Experience partnering with cross-functional teams (Strategy, Finance, Sales, etc.) to drive strategic initiatives.
Comfortable working with ambiguous business problems and structuring them into clear analytical approaches.
Strong business acumen, with the ability to understand revenue levers, business models, and operational dependencies.
Soft Skills
Excellent communication skills—able to simplify complex data for senior audiences and tell a compelling story with insights.
Strong prioritization skills and the ability to manage multiple complex analyses at once.
High attention to detail and data accuracy.
Collaborative mindset with the ability to influence without authority.
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
The chance to work on some of the most challenging, relevant issues in financial services & technology
A fantastic range of benefits designed to help support your lifestyle and wellbeing
A work environment built on collaboration, flexibility, and respect
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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