Salesforce Administrator

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

We are looking for a Salesforce Administrator to support our growing field and operations teams. You will work with team members to gather requirements from across the business and build scalable solutions within the Salesforce platform to help grow Smartsheet. Leverage Salesforce AI capabilities, including Agentforce and Einstein, to enhance automation, enable intelligent workflows, and improve user experiences

You will report to our Manager of Field Systems based in Costa Rica. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.

You Will:

• Use Custom Objects, Flows, Custom Fields, Validation Rules, Page Layouts and Record Pages, and more to create solutions that improve our processes.

• Manage User configuration, Roles, Permission Sets and Permission Set Groups.

• Leverage Salesforce AI capabilities, including Agentforce and Einstein, to enhance automation, enable intelligent workflows, and improve user experiences.

• Work directly with team members to build requirements and success definitions.

• Help manage DocuSign, Impartner, Conga, and other integrated 3rd party tools to improve user efficiency.

• Stay up-to-date and educated with the latest Salesforce technologies and features.

• Work on implementation and maintenance of processes and integrated systems.

• Develop solutions and processes which will continue to serve the business as it scales.

• Evaluate inbound requests from partners to address system issues.

• Participate in system deployments, including validation and smoke testing.

• Perform individual record and bulk data updates to ensure data integrity.

• Will create documentation for internal processes and system configuration.

You Have:

• 3+ years of experience as a Salesforce system administrator.

• Salesforce Admin certification.

• Experience with other connected applications such as Docusign, Tableau, or other 3rd party applications.

• Develop creative yet scalable solutions.

• Desire to embrace new technology, applications and solutions.

• Desire to work directly with people in multiple departments.

• Enjoy working in a fast-paced and agile company with the ability to manage changing requirements.

• B.A. degree or equivalent industry experience.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members

• Monthly stipend to support your work and productivity

• 12 days paid Vacation + Flexible Time Away Program

• 20 weeks fully paid Maternity Leave

• 12 weeks fully paid Paternity/Adoption Leave

• Personal paid Volunteer Day to support our community

• Opportunities for professional growth and development including access to LinkedIn Learning online courses

• Company Funded Perks including a counseling membership and your own personal Smartsheet account

• Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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