As a member of the Delivery Management Office (DMO) team, the Sr. Project Manager, you are responsible for enabling Salesforce.com solutions that support the development of new and existing program functionality that drive sales within the organization. You will be responsible for configuration, reporting, support, maintenance and overall improvement of the client Salesforce.com platform.
The ideal candidate will have exceptional communication and management skills to keep projects in scope, on budget and delivered on time. They will directly manage and provide oversight on all aspects of new SalesForce.com implementations and internal projects that are formally initiated. They are the main point of contact to the DMO for the business executives on SalesForce.com initiatives.
Work with business partners to realize full capabilities of Salesforce.com CRM to meet business requirements and implement efficient workflows
Participates in the development and document of functional, technical requirements as well design reviews
Responsible for creating standard and ad-hoc reports and dashboards
Design, build and support configurations within Salesforce.com CRM applications
Develop user stories for the development of additional CRM system functionality
Facilitate continued enhancements of Salesforce.com, aligning with business processes and business reporting requirements
Create and manage work flows, approval processes, and campaigns within Salesforce.com
Engage & utilize Salesforce.com premiere support for maintenance & configuration support
Facilitate continued enhancements of Salesforce.com, aligning with business processes and business reporting requirements
Create and administer profiles, permission sets, users, groups
Responsible for data management within Salesforce.com applications
Participate in project planning activities to provide input on work effort and cost estimates
Responsible for leading User Acceptance Testing (UAT) and managing go-live activities with IT and business units
Develop and deliver innovative solutions while utilizing best practices and governance
Provide support for production environment including incident management and resolution
Bachelor’s Degree
7+ years of CRM experience and at least 4+ years of experience working with Salesforce.com as an administrator
Expertise of Salesforce.com best practices and governance standards
Working knowledge of APEX (classes and web services), Visual Force, Salesforce APIs, SOQL, Force.com platform
Strong understanding of release management and change control processes
Strong technical understanding of functional and technical system architecture
Strong working knowledge of Salesforce.com platform out-of-the-box functionality and configuration
Relevant project/program management work experience across multiple operational and/or technology areas and services
Strong project management and organizational skills
Experience with software development delivery methods (Waterfall, Iterative, Agile, Lean, etc.) and tools preferred
Experienced in Microsoft Office tools, particularly Microsoft Project and/or Project Server, and SharePoint
Proven experience working in a matrix environment, managing multiple stakeholders, as well as possess leadership presence
Certification in Advanced Developer and Advanced Administrator
Direct work experience in financial services and/or insurance industry
PMP certification
All your information will be kept confidential according to EEO guidelines.
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