Sales Operations Associate (English Speaker)
Position Overview: The Sales Operations Associate, specifically within the RMA Team, focuses on managing the RMA lifecycle and resolving post-sale disputes within a global corporate environment. Their target is to ensure efficient returns management, customer satisfaction, and compliance with company policies. The role involves cross-functional collaboration and efficient on-time communication.
What You’ll Be Doing at Arrow?
End-to-End RMA Management: Own the full return lifecycle, including issuing RMA numbers, tracking incoming goods, and coordinating repairs, replacements, or credits with the suppliers, our integration facility, warehouse and finance teams.
Dispute & Claim Resolution: Investigate and resolve customer and partner claims related to shipping damages and logistics delays.
Global Stakeholder Coordination: Act as the primary liaison between international customers, external suppliers, and internal departments (Sales, Supply Chain, Quality, Finance, and Logistics) to ensure timely resolution.
Vendor Liaison: Coordinate with vendors regarding warranty claims, part replacements, and reconciliation of vendor invoice discrepancies.
Data Integrity & ERP Management: Maintain accurate records of all return activities and claims in the company’s ERP (Oracle) and CRM (Salesforce) systems.
Who are we looking for?
Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.
Experience: 1–3 years in sales operations, customer service, or logistics, preferably in a company selling products and with a specific focus on RMA or claims management
Languages: High level of English (written and oral).
Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel
Communication efficiency
Detail-Oriented: Precision in data entry and complex problem-solving.
Resilient: Ability to remain professional under pressure and handle sensitive customer disputes and supplier negotiations.
Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.
Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.
What is in it for you?
Full Permanent contract,
Social advantages: CNSS, CIMR, Health insurance,
Very good working atmosphere in a team of passionate collaborators,
Work culture where you can make an impact,
Dynamic environment with a friendly work atmosphere,
Interesting career development opportunities in a quickly growing environment,
Working within an international organization, recognized worldwide in its sector.
Do you see yourself as our future colleague? If yes – send us your application.
PLEASE ATTACH YOUR RESUME IN ENGLISH
#LI-YB1
MA-Casablanca, Morocco (Boulevard Al Quods)
Full time
Business Support
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```json { "description": "Arrow ECS is a global IT distributor and solutions provider that supplies technology products, services, and solutions to resellers and end-customers. The company serves the information technology channel, offering a wide range of hardware, software, and services from leading vendors.", "website_url": "https://www.arrow.com" } ```
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