Salesforce Functional Analyst

Job Description & Summary

Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precision

We are looking for:

Salesforce Functional Analyst

Salesforce Functional Analyst position is a part of the 1st Line Support Team. The team in the Warsaw office is responsible for ongoing daily support for PwC Clients in area of Salesforce CRM and Risk.

Your future role:

• Provide day-to-day support to Salesforce Users regionally in Central and Eastern Europe (L1S),

• Manage user profiles, roles, permission sets,

• Deliver documentation on how to use Salesforce Solution,

• Identify, diagnose, and resolve technical problems, escalate and track problems appropriately,

• Monitor data quality, integrity and user adoption,

• Manage elevated access requests,

• Analyze integration issues and data flows

• Performs special assignments as requested.

Apply if you have:

• Knowledge of Salesforce application,

• At least Bachelor, or Engineering degree in Technology, or related field,

• Experience in CRM, especially in business process or tools development, data migration, integration,

• Knowledge of Excel and all MS Office applications very well,

• Strong communication and analytical skills,

• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests,

• Experience in data management, transformation, cleaning, and de-duplication,

• Understanding relational databases and data integration tools,

• Demonstrated knowledge of new technologies and AI‑powered tools in your daily work (e.g., task automation, information analysis, content creation),

• Strong communication and analytical skills,

• Working independence, as well as part of a team; desire to interact with and help end users,

• Polish and English fluent.

Nice to have:

• T-SQL experience / basic knowledge.

By joining us you gain:

• Work flexibility – hybrid working model (min. 2 days in the office per week), flexible start of the day, workation, sabbatical leave,

• Development and upskilling – full support during onboarding, mentoring from experienced colleagues, training sessions, workshops, certification co-/financed by PwC and conversations with a native speaker,

• Wide medical and well‑being program – medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,

• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase,

• 3 paid hours for volunteering per month,

• Additional paid Birthday Day off,

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process:

• Submit your resume,

• Have a short phone conversation with our Recruiter,

• Let’s get to know each other better in the interview!

Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com. Please note that this email is not designated for application submissions.

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