Change & Go-to-Market Manager, Digital Commerce

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Change & Go-to-Market Manager, Digital Commerce

San Mateo, CA (hybrid)

Sony Interactive Entertainment (PlayStation) is seeking a Change & GTM Manager to lead and deliver strategic commercial initiatives at global scale. This role goes beyond project delivery – it is about owning the end-to-end go-to-market lifecycle. From customer insights and planning through launch, adoption, and retention, you will enable transformative customer experiences, operational excellence, and measurable revenue growth. You will partner with diverse teams—product, engineering, design, data science, marketing, legal, finance, and operations—to deliver innovation as part of the Direct to Consumer (D2C).

This role requires someone who thrives at the intersection of strategy, planning, and execution, with the ability to deliver measurable commercial outcomes consistently, with speed and agility.

What You’ll Do

* Lead the full GTM lifecycle — driving the planning, execution, and delivery of strategic commercial initiatives from insights and positioning through launch, adoption, retention, and continuous optimization. * Shape GTM strategy by analysing market trends, competitive intelligence, and customer behaviours to inform positioning and differentiation. * Define and track commercial KPIs (adoption, retention, churn, LTV), translating insights into change roadmaps, adoption strategies, and measurable business outcomes. * Build scalable GTM playbooks and change management plans — ensuring business readiness, stakeholder alignment, and repeatable best practices across products, markets, and teams. * Orchestrate cross-functional execution across global product, engineering, marketing, finance, and operations, with transparent tracking of risks, dependencies, and performance. * Partner with Data Science and ML teams to embed predictive models, personalization, and experimentation frameworks. * Champion innovation and change leadership through compelling storytelling, executive engagement, and scaling operations with automation, processes, and tooling.

What You’ll Bring

* Minimum 5 years of prior experience in digital commerce, preferably in games, entertainment or technology

* Advanced expertise in agile project & product management, with a proven record of delivering complex, high-impact, cross-functional initiatives. * Strong data fluency — able to interpret insights, guide decisions, and drive action across the GTM lifecycle. * Proven ability to connect strategy to execution, linking strategic goals to operational delivery and measurable commercial outcomes. * Experience in business readiness and change management for digital GTM, including pricing, subscriptions, personalization, and growth initiatives. * Familiarity with experimentation frameworks and data-driven iteration, leveraging A/B testing and continuous optimization to improve adoption and retention. * Exceptional communication, facilitation, and stakeholder management skills, with the ability to influence at executive level. * Relevant certifications (PMP, PRINCE2, Agile, Prosci) are a plus.

* Management consulting experience is a plus.

What We Value

* Pace and Agility to react adjust to changed needs

* Passion for delivering measurable business and customer value. * Curiosity to learn from insights and translate data into action. * A growth mindset and continuous improvement approach. * Respect for diverse perspectives, backgrounds, and experiences. * Commitment to collaboration, transparency, and accountability. * Acting as a strong voice of the customer and the market.

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$123,000—$184,600 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.