The Associate Director of Operations will support Moderna’s US Commercial Operations. This role is an exciting opportunity to be a critical part of the engine fueling a fast-paced organization that is radically changing the biotech industry. In this role, you will be responsible for supporting both the launch and ongoing management of the commercial order management process for our strategic customers. This also includes supporting the US Account Management team by assisting in managing the daily operational aspects of complex customer relationships.
This role will also support project activities related to sales-oriented business development programs and other customer-centric services to deploy the best-in-class customer experience and support financial plan targets. This role will also collaborate with internal teams to support Moderna’s entire customer experience including customer-facing platforms and other integrations as well as the operational functions to support the full product portfolio to strategic customers.
Function as the primary liaison for Distribution Partners, including 3PL providers, managing the day-to-day coordination of data integration and EDI order management across multiple platforms (e.g., EDI, mData and internal reporting dashboards, external Vendors, and customers).
Oversee validation of critical data sets, including financial (pricing, invoicing, payment terms, and sales volume) and product data (inventory, product profile, NDCs), ensuring data accuracy and quality
Provide comprehensive customer support for multiple teams and reporting from the Orders to Cash support systems, working closely with the Account Management, Supply Chain, Digital, and Data Analytics teams.
Drive operational excellence in managing Contractual Terms and Conditions with Third-Party Logistics (3PL) providers, Wholesalers/Distributors, Public, Retail Pharmacies, and other Strategic Customer Segments, ensuring timely order fulfillment and service excellence.
Lead performance tracking by monitoring key performance indicators (KPIs) as defined through executed agreements and internal metrics related to product sales, order management, inventory flow, distribution, and customer service issue resolutions.
Direct and support all aspects of Commercial order fulfillment, including order entry, tracking, shipping confirmations, excursion returns, and other customer service resolutions.
Maintain visibility of all order-related issues, resolutions, and updates for internal stakeholders.
Collaborate with internal teams and external partners to advance digital capabilities across customer-facing platforms, including SAP/EDI systems and processes
Identify and implement process improvements in the order management workflow, aiming to maximize customer experience and operational efficiency.
Cross-Functional Collaboration
Partner with Account Management, Supply Chain, 3PL Partner, and other key stakeholders to ensure customer service levels are met or exceeded.
Regularly engage with the Leadership team to present business updates, propose initiatives, and strategize operational enhancements alongside the Director of US Commercial Operations.
Lead the creation and management of HDAs by collaborating with Supply Chain, Pricing, and Distribution teams, including supporting the Material Master process
Support the Patient Assistance Program (PAP) from order setup to shipment tracking, ensuring seamless execution of patient orders.
Maintain ongoing knowledge of industry trends to identify potential operational improvements and propose them to leadership.
Bachelor’s degree in Business Administration, Supply Chain, Marketing, or a related field.
A minimum of 8 years’ experience in vaccines, pharmaceuticals, or related industries with a track record of increasing responsibility in operational roles, particularly involving 3PL partnerships, logistics, or supply chain management.
Strong experience in managing end-to-end order-to-cash processes, data integration, EDI Transaction management and vendor relationships.
Demonstrated success in leading cross-functional teams and driving operational excellence in highly regulated industries.
MBA or equivalent advanced degree in business, supply chain, or related fields preferred.
Expertise in process transformation, change management, and the deployment of digital tools to enhance operational workflows.
Proven ability to develop and implement strategic initiatives with measurable impact on operational efficiency and customer experience.
Hands-on experience with performance tracking, KPI management, and data validation in complex operational environments.
Exceptional interpersonal and communication skills with the ability to influence senior stakeholders and external partners.
A growth-oriented mindset with the ability to operate effectively in a high-growth, fast-paced, and transformative environment.
Knowledge of compliance and regulatory considerations within supply chain operations (e.g., GXP, temperature-controlled logistics).
Experience in commercial operations and knowledge of the order management process within the biopharmaceutical industry
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.
Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investment opportunities to help you plan for the future
Location-specific perks and extras
The salary range for this role is $142,500.00 - $256,500.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.
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Moderna is a biotechnology company that develops and manufactures mRNA-based therapeutics and vaccines. The company focuses on treating diseases across multiple therapeutic areas including infectious diseases, oncology, and rare genetic disorders. They target healthcare providers and patients globally.
Visit website$142,500 – $256,500
Base + Bonus · Other Equity