Go-To-Market Lead, Field Service

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

NeuraFlash, part of Accenture, is a leading, high-growth, innovative consulting and product partner of Salesforce and Amazon. We are seeking a Go-To-Market (GTM) Lead for Field Service to spearhead the expansion and scaling of our global Field Service, powered by Agentforce, practice.

As a leader at the intersection of AI, Contact Centers, and Field Operations, NeuraFlash is uniquely positioned to own the "End-to-End Service" narrative. This role is the engine of that growth. You will be responsible for aggressively engaging the Salesforce sales organization, product team and the general ecosystem, cultivating strategic partner alliances, and manufacturing a high-velocity pipeline of incremental sales opportunities and ultimately bookings.

This is a high-impact, strategic leadership role. You won't just follow a playbook; you will build it. You will work side-by-side with NeuraFlash’s CEO, our Salesforce and Solution Engineering teams, our Field Service Delivery team, and our Marketing team to define and execute the Field Service growth strategy for FY2027 and beyond.

Your goal is to capitalize on an immense mid-market opportunity by leveraging our deep expertise in AI, Chatbots, Amazon Connect, and Service Cloud Voice to deliver a unified "Front-Office to Field" solution that our competitors simply cannot match.

Key Role Responsibilities:

Your position reports to the CEO and your responsibilities will include, but are not limited to, the following:

• Build and leverage your Salesforce network to drive incremental sales and pipeline with Field Service. Partner with our SVPs and Account Executives to identify Field Service opportunities in their accounts, and serve as a SME during the pre-sales process

• Help us build new relationships with the Field Service and Agentforce Salesforce sellers across the OUs, Field Service Product Leaders, and SEs to create new opportunities

• Help us take our dominance on Agentforce and incorporate that into our Field Service differentiated offerings and strategies

• Create packages, IP and products aimed at the “Mid-Market” and Commercial side of Salesforce’s business

• Bring thought leadership and expertise to prospective customers during the pre-sales process by translating complex technical features (like Multi-Stage Scheduling or Asset Service Management) into tangible business outcomes

• Identify and qualify new business opportunities through white-space analysis, targeted account mapping, and collaborative outbound plays with our Marketing team

• Develop competitive analysis and POV of Salesforce value and unique advantages against competitors

• Cultivate and expand our awareness and business partnership with Salesforce Executives, Account Executives, and Salesforce product leadership

• Partner with our SVP of Solution Engineering to create a white glove partner sales model with velocity Field Service including awesome demos with Agentforce. Support the Solution Engineering team during the estimation process to ensure accuracy of estimate proposal and resources needed to support proposal, while maintaining competitive pricing model to increase win-rate

• Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce Field Service team. This includes helping create continuous innovative and differentiated content for Field Service, including videos, solution packages, industry plays, customer win stories, and exciting content

• Partner with the Product Leadership and Marketing teams on products, assets, and solution packages for Field Service portfolio

• Partner with our Field Service delivery leadership and team to establish best practices so we can estimate accurately, deploy solutions efficiently and effectively, and have strong CSAT on all customer projects

• Stay involved with the delivery of our projects and act as the executive sponsor of our Field Service projects to learn, evolve, and ensure we continue to add customer references and case studies

• Be our spokesperson in the Salesforce ecosystem on Field Service

Qualifications:

• Proven ability to support high performing sales teams through pipeline creation and management

• 3-10 years of experience in the Field Service and Salesforce ecosystem and / or comparable ecosystems

• Excellent presentation and communication skills

• A driven self-starter that can thrive in a fast paced and dynamic start-up environment

• The ideal candidate will have deep experience in the Salesforce and Field Service ecosystem

• While this is a GTM role, an understanding of the technical components is critical for credible discovery

• Deep understanding of the operational challenges in key Field Service deployments and how to effectively apply the technology to different industries and sub-industries

• A strong understanding of how AI and Automation (e.g., Einstein, Predictive Dispatch, Generative AI) are transforming the service landscape

• Willing to travel up to 50% of the time if needed

What’s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.