We're looking for a Sales Enablement Specialist with deep expertise in revenue technology to drive adoption, proficiency, and measurable impact across our sales tech stack. This role sits at the intersection of sales operations and enablement — you'll own the strategy, training, and ongoing optimization of the tools our revenue teams rely on every day.
Your primary focus will be our Conversational Intelligence (CI) platform, ensuring our organization fully leverages conversation intelligence to improve deal execution, coaching, and forecasting. You'll also be responsible for enabling sellers across Salesforce (SFDC), Highspot, LinkedIn Sales Navigator, and ZoomInfo — building a connected, efficient workflow that maximizes productivity and data quality.
This is not a "build a deck and hope people watch it" role. You'll be hands-on: embedded with sales teams, diagnosing workflow gaps, creating practical training, and tracking adoption metrics to prove what's working.
Serve as the organization's subject matter expert on the CI platform, including call recording, deal intelligence, forecasting, and coaching features
Design and deliver training programs that help managers use conversational intelligence for coaching conversations, identifying deal risk, and reinforcing methodology
Build and maintain CI trackers, scorecards, and dashboards aligned to sales methodology and key selling behaviors
Partner with Sales Leadership to establish best practices around call reviews, deal boards, and pipeline inspection using CI insights
Monitor adoption metrics (recording rates, listening hours, coaching activity) and implement strategies to close engagement gaps
Stay current on new CI platform features and product releases, evaluating and rolling out capabilities that drive additional value
Salesforce (SFDC): Enable sellers on CRM hygiene, opportunity management workflows, reporting, and data entry standards that feed accurate forecasting; partner with Sales Ops on process changes and ensure training keeps pace
Highspot: Manage and optimize content organization, sales plays, and pitch experiences; train reps on how to find, personalize, and share content effectively; track content engagement and surface insights to Marketing
LinkedIn Sales Navigator: Train teams on advanced search, lead/account list building, InMail best practices, and integration with CRM workflows; drive consistent usage as part of prospecting cadences
ZoomInfo: Enable reps on contact/account data enrichment, intent signals, and workflow automation; ensure data quality standards and integration with SFDC and outbound sequences
Map the end-to-end seller workflow and identify friction points, redundancies, and opportunities to streamline tool usage across the stack
Develop a structured onboarding curriculum for new hires that builds tech stack proficiency within their first 30 days
Create ongoing enablement programs (live workshops, async training, quick-reference guides, short-form video) tailored to different learning styles and experience levels
Build and maintain a centralized knowledge base of tech stack resources, FAQs, and best-practice documentation
Define and track KPIs for platform adoption and proficiency across all tools, reporting regularly to leadership on progress and ROI
Collaborate with Revenue Operations, Sales Leadership, and IT to align tool configuration with sales processes and methodology
Gather feedback from the field to advocate for tool improvements, integrations, and workflow enhancements
#LI-KT1 #LI-HYBRID
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Minimum: $82,000 USD Maximum: $131,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Kevin Towers
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Epicor Software provides enterprise resource planning (ERP) and supply chain management solutions for manufacturing, distribution, and service industries. The company serves mid-market businesses globally with cloud and on-premise software platforms.
Visit website$82,000 – $131,000
Base + Bonus · Other Equity