Director, Revenue Operations

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

We’re looking for a strategic and execution-oriented Director, Revenue Operations to lead and scale the operational backbone of our B2B organization. Sitting within B2B Operations, this role will own the strategy, architecture, and optimization of our revenue systems, processes, and analytics across Sales, Customer Success, and Marketing.

You will serve as a key partner to B2B leadership, driving operational rigor, scalable infrastructure, and data-driven decision-making to accelerate revenue growth. You will define the roadmap for revenue systems, lead cross-functional initiatives, and build the foundation for long-term scale.

What you'll do:

• Define and execute the B2B Revenue Operations roadmap in alignment with C1 growth objectives

• Act as a strategic partner to B2B leadership on forecasting, pipeline health, performance metrics, and operational investments.

• Establish scalable processes that improve conversion, velocity, forecasting accuracy, and revenue predictability at scale.

• Lead the redesign of Salesforce to support complex B2B sales motions, with hands-on responsibility for system configuration, reports, and dashboards

• Architect and optimize the full revenue tech stack (Salesforce, Outreach, ZoomInfo, HubSpot, Gong, LinkedIn Sales Navigator, etc.)

• Maintain data quality (deduplication, enrichment, normalization), build and evolve reporting frameworks, and troubleshoot integration issues across the revenue tech stack when they arise.

• Create and maintain internal documentation, runbooks, and training materials; support enablement sessions for sales and marketing team on system changes and new processes

• Define and manage the end-to-end lead lifecycle, including routing logic, lifecycle stage definitions, and handoff processes between Marketing and Sales

How you'll measure success:

• Improved pipeline conversion, forecast accuracy, and revenue predictability.

• Measurable improvements in sales cycle time, productivity metrics, and system adoption

• A scalable, optimized Salesforce instance and integrated revenue tech stack that supports business complexity.

• Trusted partnership with B2B leadership, influencing strategic decisions through data and operational insights.

What you're great at:

• 8+ years in B2B Revenue Operations or Sales Operations in a high-growth environment.

• Strong analytical skills with the ability to translate data into business outcomes.

• Ability to operate at both strategic and tactical levels – from executive dashboards to workflow configuration.

• Strong cross-functional leadership skills with experience influencing senior stakeholders.

• Salesforce administrator certification (or equivalent hands-on configuration experience with objects, fields, page layouts, validation rules, and flows) strongly preferred.

• Experience with integration/middleware platforms (Workato, Tray, MuleSoft) and data tools (Data Loader, Datarama, or similar).

• Experience with territory planning, quota modeling, and compensation plan operationalization.

• Experience collaborating with external consulting partners on system architecture and strategic initiatives, while maintaining internal ownership of day-to-day operations.

• Comfortable getting hands-on in systems, whether configuring Salesforce, troubleshooting an integration, or running a data load

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $150,000-190,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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