Commercial Operations Analyst

The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.

But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team.

The Commercial Operations Analyst will support go-to-market teams through strong systems management, analytics, and operational execution. This role partners closely with Sales leadership, Finance, Marketing, and Customer Success to ensure pipeline visibility, accurate forecasting, efficient deal execution, and strong CRM adoption.

This role will own day-to-day Salesforce administration, build reporting across Sales, Marketing, Customer Success, Professional Services, and Finance, and support core revenue processes as needed.

Responsibilities

Commercial Operations and Pipeline Management

• Support weekly pipeline reviews and forecasting cadences

• Maintain sales dashboards for bookings, pipeline coverage, win rates, and activity

• Help drive CRM adoption and opportunity hygiene

• Support lead-to-opportunity workflows and routing logic

• Assist with territory assignments and commercial process improvements

• Provide operational support to commercial leadership and reps

Deal Support

• Partner with Deal Desk and Finance to support quote-to-cash workflows

• Ensure opportunity data accuracy for pricing, approvals, and contracts

• Build reporting on deal velocity, approvals, and revenue performance

• Help identify bottlenecks in deal flow and recommend process improvements

• Support revenue tracking and post-close reporting

Analytics & Cross-Functional Reporting

• Produce recurring reports on pipeline, bookings, revenue, renewals, and performance

• Support executive and leadership reporting

• Deliver ad hoc analysis to identify trends, risks, and opportunities across the funnel

• Partner cross-functionally with Sales, Marketing, Customer Success, and Finance on reporting needs

** Qualifications**

• 2-4+ years in Commercial Operations, Revenue Operations, Sales Operations, or Business Systems roles at SaaS companies (experience with $10M–$100M ARR preferred)

• Salesforce Administrator certification (or equivalent hands-on Salesforce admin experience)

• Demonstrated experience managing and optimizing enterprise CRM platforms (Salesforce required), along with marketing automation, customer success, and business intelligence tools

• Strong understanding of SaaS business models, customer lifecycle stages, and revenue reporting frameworks

• Exceptional analytical, problem-solving, and project management skills.

• Ability to work cross-functionally, influence stakeholders, and drive consensus in a fast-paced environment

• Strong written and verbal communication skills

Benefits

• Competitive Medical Benefits (PPO + HSA available)

• Vision, Dental, Short-Term Disability fully covered by Cayuse

• Unlimited PTO + Holidays + Flexible Work Schedule

• Remote Work Stipend

• Equal Paid Parental Leave

• 401k with Employer Matching

• Quarterly Wellness Reimbursement

• Remote Work Environment, supporting the Ultimate Employee Experience

Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.

Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.