Serves as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs.
Translates business requirements into functional specifications for the IT organization, manages changes to such specifications, and educates the IT organization on the direction of the business.
Gathers information about the organization’s work processes and information flows.
Documents existing process in technical model format in order to evaluate and define new IT solutions and implementation processes.
Possesses an understanding of technological trends and uses this knowledge to bring solutions to business groups supported to enhance the enterprise’s competitive edge.
Has basic knowledge in functions they support.
Has knowledge and background of other technologies and tools.
Has basic understanding of business, market and industry issues facing a specific business unit or function. Supports several simple to moderately complex business processes.
Investigate and analyze feasibility of low to moderately complex enhancements, automations and processes. Analyze, define and interpret business needs and issues by gathering, analyzing, documenting and validating the Business area(s) and user(s) technical (functional/non-functional) requirements.
Participates in the creation of complex PRD (Project Requirements Document) which includes defining Business, User, functional and non-functional requirements needed for approval by Business and for use by Design, Development and Testing teams. Participates in creation of Requirements Management Plan (RMP) for complex projects and may create RMP for less complex projects, to define, organize and schedule requirements management and development activities.
Participates in requirements analysis and verification sessions for complex projects and may lead requirements analysis and verification sessions for less complex projects.
Participates in the tracking and management of open issues and assists in planning for resolution for complex projects. Maintain communications with technical counterparts to adopt best practices and ensure integration of specific application architecture into overall enterprise technology strategy.
Lead testing efforts by defining, developing and implementing practices and procedures for complete end user test plans.
Ensures all user acceptance tests are conducted and documented according to standards. Identifies and documents system deficiencies and recommends solutions.
Responsible for overall success of user acceptance testing, including results verification and release.
3-6 years of direct Business Analyst experience.
Advanced reporting skills
Trouble shooting login issues
Communication skills
Requires a bachelor’s degree in Information Technology, Computer Science or Business or relevant work experience in business analysis, systems analysis and/or testing background.
Sales force System Administration certification (Nice to have)
All your information will be kept confidential according to EEO guidelines.
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