**Redefine the future of customer experiences. One conversation at a time. **
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
We’re looking for a Marketing Operations Engineer to help us build smarter, faster, and more scalable ways of working across marketing.
This role sits within Marketing Operations and reports into our Senior Manager of Marketing Operations, who owns strategy, planning, and prioritization. Your job is to execute, automate, and innovate—turning ideas into systems, workflows, and solutions that actually ship.
You’ll work closely with the marketing campaigns team and business development team to operationalize campaigns, maintain marketing systems, and continuously improve how work gets done across the organization.
If you love solving messy problems, experimenting with tools, and figuring out how AI and automation can eliminate manual work, this role is for you.
You don’t need to be a software engineer—but you do need to enjoy building systems and improving processes.
Design, build, and maintain marketing automation workflows, particularly within HubSpot
Support execution of marketing campaigns and operational processes including email builds, list creation, workflow setup, attribution tagging, and QA
Identify manual or repetitive processes and automate them using AI, integrations, and workflow tools
Partner with the Senior Manager of Marketing Ops to translate marketing strategy into scalable systems and operational processes
Own day-to-day execution in marketing ops tools (CRM, marketing automation platforms, enrichment tools, reporting tools, orchestration tools)
Experiment with AI tools and automation workflows to improve speed, quality, and operational efficiency
Troubleshoot issues across marketing systems, data flows, and workflows—and resolve them
Help connect systems using integrations, APIs, or webhooks when needed
Create lightweight documentation so workflows and systems can scale beyond you
Continuously look for opportunities to make marketing operations more reliable, scalable, and efficient
Manual processes are replaced with automated workflows
Marketing campaigns launch smoothly with reliable systems and processes
Teams spend less time doing operational busywork
Marketing systems are stable, well-structured, and easy for teams to use
AI and automation are embedded into daily workflows—not just discussed
0–3 years of experience in marketing operations, revenue operations, marketing technology, analytics, or a related role
Hands-on experience working with marketing or CRM systems
A strong builder mindset and natural curiosity for how systems work
Comfort experimenting with new tools—even if you’re figuring them out as you go
Interest in AI-powered workflows and automation
Ability to take direction and independently execute operational work
Strong problem-solving skills and the ability to troubleshoot system issues
Clear communicator who can explain what they built and why
Ability to discern tactics from strategy and guide peers toward effective operational solutions
Experience with tools like HubSpot, Salesforce, Zapier, Workato, Segment, LeanData, ZoomInfo, or similar
Experience building or experimenting with AI-powered workflows
Familiarity with APIs, webhooks, or system integrations
Experience supporting demand generation, lifecycle marketing, or growth teams
Experience working in agency environments where multiple systems and processes are managed
You won’t be asked to “own the strategy” before you’re ready—that’s covered
You will be trusted to experiment, build, and ship
You’ll have air cover from a senior leader who understands marketing operations deeply
You’ll help define what modern marketing operations looks like, not just maintain it
You’ll have room to experiment with AI and automation to eliminate manual work
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Insurance 💼 - Life, disability, and supplemental indemnity plans
Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
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Nextiva is a customer experience platform that provides business communication tools including VoIP phone systems, contact center solutions, and AI-powered receptionist services. It serves small to mid-sized businesses seeking unified communication and customer interaction management.
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