At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
The Sales Enablement Specialist is a key role responsible for empowering the Selling Organization by enabling Salesforce.com at a regional (Latin America) level and driving continuous improvement initiatives. This role focuses on training, enhancing user experience, and fostering collaboration between the Commercial organization and internal stakeholders. Key responsibilities include supporting the optimization of Salesforce.com, process improvements, implementing change management strategies, and providing user support to ensure operational excellence and alignment with business goals.
Act as a crucial link between the Commercial organization and internal business partners, supporting the Selling Organization to achieve its full potential
Identify and address process gaps, tool limitations, and build strong relationships with key stakeholders, such as Commercial Operations and the American Shared Services Center
Lead the development of effective communication plan and implementation of change management strategies to support the Selling Organization ensuring Salesforce.com adoption
Adopt a customer-centric approach to deliver first-line analytical support for the Americas Sales Enablement Platforms, addressing user issues, monitoring queues, troubleshooting, data quality, and providing end-user guidance
Interacts and works closely with other departments, such as but not limited to Sales, Marketing, clinical & Global Comms & Corp Marketing to ensure adequate support to the sales and marketing functions
Minimum 1 year of experience supporting sales, CRM, or Customer Operations
Bachelor's degree in related areas
Advanced English skills
Excellent interpersonal, communication (written and verbal) skills.
Adaptable team player with the ability to work with all functional areas and globally diverse teams
Accurate, detailed, and organized
Customer-focused analytical and problem-solving skills
Self-motivated
Proven track record of attaining organizational and personal objectives
Comprehensive understanding of complex software and information technology solutions and ability to apply them to client needs.
Ability to execute basic software configuration
Passion for continual education and technology trends
Proactive in maintaining and growing Salesforce expertise through Trailblazer, Release Notes, licenses, User Groups, and/or Webinars
Ability to follow complex development processes
Salesforce.com (Sales Cloud) knowledge or ability to learn new technologies rapidly
Knowledge or experience in the medical device industry
Experience in data quality management
Portuguese skills
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
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Medtronic is a global medical technology company that develops and manufactures devices and therapies for chronic diseases including cardiovascular, neurological, and diabetes management. The company serves healthcare providers and patients across hospitals, clinics, and home settings worldwide.
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