CRM Delivery Manager, Salesforce

Department: Technology

Reports To: Director, CRM

Travel: < 10%

Salary Range: $87,600 - $117,100

Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Delivery Manager ensures smooth, predictable, iterative delivery across Salesforce initiatives while also gathering requirements, documenting processes, and writing user stories. The role integrates Agile delivery leadership with hands-on business analysis to support multi-org Salesforce programs, technical debt management, and cross-functional alignment.

Duties & Responsibilities:

• Assist in stakeholder interviews and workshops to gather requirements

• Produce process maps, workflow documentation, and system impact analyses

• Assist in user stories creation with clear acceptance criteria and definitions of ready

• Assist in sprint ceremonies (planning, refinement, standups, reviews, retros)

• Manage backlog prioritization and technical debt across sprints

• Coordinate with Product, Engineering, QA, Data, Telephony, and vendors

• Lead RCA (root cause analysis) efforts and maintain preventive improvement logs

• Ensure Jira governance, workflow consistency, automation, and reporting

• Support UAT planning and execution

• Drive continuous improvement and Agile maturity across teams

Required Skills/Abilities:

• Agile Delivery & Scrum Facilitation

• Business Analysis & Requirements Gathering

• Process Mapping & System Thinking

• Jira Administration & Workflow Governance

• Communication

• Technical Aptitude with Salesforce & Integrated Platforms

Required Qualifications:

• Bachelor’s degree in Business, Economics, Data Analytics, or related field (experience may be considered in lieu of a degree).

• 5+ years of experience in Delivery Management, Agile PM, or hybrid roles

• Salesforce experience required; Salesforce Admin or BA certification preferred

• Jira workflow and reporting experience strongly preferred

• Experience supporting multi-org Salesforce environments and integrations

• Familiarity with contact center technologies, data governance, and enterprise delivery frameworks

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.

• Will operate a computer and office equipment regularly.

• Will communicate frequently with internal and external stakeholders via video and written channels.

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.