This Order Management Specialist ensures order quality, order integrity, and contract compliance from entry through to cash collection. At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.
Plan and proactively manage the entire lifecycle of PCS orders—from entry to cash collection—ensuring contractual and compliance requirements are met.
Maintain clear and timely communication with field teams, regional stakeholders, and shared services to ensure smooth order execution.
Oversee Order Entry processes, including quotation review, pricing validation, and contract documentation verification, per standard work, as necessary to meet business contract rules and requirements. Maintain order backlog quality and tracking for continued compliance to contractual requirements.
Work collaboratively with our shared service team members processing Change Order Management processes effectively, efficiently, and compliantly to standard work and contract. Track and report out to OTR leadership, and regional teams on all modifications to contracts/orders (including Change Order, Phase In/Phase Out, Locally Sourced Inventory, Construction, etc.) via standard work tracking tools.
Optimize Sales transfers. Assist in the resolution of Accounts Receivable cash collection issues and disputes on assigned orders. Drive continuous process improvements, leveraging shared service support where appropriate.
Confirms customer requested delivery date and plans to ensure backlog management is maintained per standard work instructions and alerts. Own and update timely key dates using local operating mechanisms and reports.
Provide shipping and billing instructions in accordance with contract terms and conditions.
Continuous Improvement: Actively participate in and drive continuous process improvement exercises, standard work development and enhancement, and engage in business Lean, 6-Sigma efforts.
Bachelor’s degree is preferred, or
Associate’s degree with 5 years of experience, or
High School Diploma with 10 years of experience
Customer service/order management experience
Must be located in the Waukesha, WI area
Ability to work in a fast-paced environment.
Strong prioritization, multitasking, and critical thinking skills.
Proactively follow up on open issues, with strong critical thinking and communication skills.
Basic accounting skills and attention to detail. Current or previous experience in a project management, customer relations or order management role.
Previous experience supporting a Sales or Service team.
Proven ability to build relationships with remote colleagues. Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers.
Ability to work extended hours & weekends during peak times of the year which are the last 2 weeks of the following months: March, June, September, and December.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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