Business Operations Manager, Commercial Operations

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.

We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.

Metabase’s BizOps & Finance team is a small, high-leverage group that builds the systems keeping the company running smoothly behind the scenes. We cover a wide range of areas — finance and accounting, sales operations, legal operations, compliance, and account management — but we treat them all as flavors of operations. Whatever the task, we take a systems-driven approach — design it, build it, and run it (ideally, automatically). Our goal is to free the rest of the company to focus on building great software.

We’re looking for a high-powered generalist with strong verbal and analytical reasoning skills to own and run our commercial operations. In this role, you’ll be responsible for the systems and processes that underpin how we contract with customers and manage commercial risk, helping us close deals efficiently and serve a broader range of customers. You’ll manage contracting, partner closely with internal teams and external counsel to make business decisions on risk, and lead key compliance initiatives, translating complex requirements into practical, scalable processes. This role is well-suited to someone who is comfortable moving between big-picture thinking and detailed execution, and who enjoys turning ambiguous problems into working systems that reduce friction and help the business grow.

Responsibilities

• Partner with external counsel and our Sales team to identify and mitigate business risks during contract reviews
• Maintain and update contract templates, terms of service, privacy policies, and related documents
• Improve and maintain systems that support our commercial operations (e.g. routing contract reviews, implementing and building-out our contract management system)
• Drive compliance-enhancement projects to reduce risk and expand our ability to serve regulated and enterprise customers.
• Note that this is not a people-management role

About you

• You come from either a generalist business background (e.g. consulting, operations) or a legal background and are excited to expand beyond a purely legal role into commercial and operational decision-making
• You are a structured, analytical thinker with strong verbal reasoning skills, comfortable working with complex written materials and ambiguous problems
• You are comfortable working with numbers and have the ability and interest to learn financial concepts
• You can reason through business processes end-to-end and have the aptitude to improve or automate them over time
• You collaborate effectively with internal stakeholders and external experts (e.g. lawyers, customers)
• You are organized, able to manage multiple projects in parallel, and reliably drive work to completion
• You have demonstrated sound judgment, ownership, and a bias for action in fast-paced environments
• You bring a low-ego attitude — no job is too small or too large
• Strong academic background with evidence of analytical rigor
• Nice-to-have: MBA