We’re looking for a Revenue Operations Process Expert to shape how our go-to-market engine actually works.
In this role, you’ll own the design, governance, and ongoing evolution of Fieldwire’s GTM processes within Salesforce (SFDC). Your focus isn’t on configuring the system, it’s on defining how work should flow across Marketing, SDR, Sales, and Customer Success, so everything operates as one cohesive system.
You’ll act as the bridge between business and technical teams, translating GTM strategy into clear, scalable process logic and requirements.
This is a process architecture role, not a systems administration role. Success isn’t measured by tickets closed or configurations shipped; it is measured by clarity, scalability, adoption, and performance.
Build and evolve workflows across Marketing, SDR, Sales, and Customer Success
Ensure inbound, outbound, and account-based motions work together as a unified system
Define lifecycle stages, ownership models, and clean handoffs across teams
Translate GTM strategy into:
Process flows
Decision logic
Business requirements
Acceptance criteria
Partner closely with CRM and Systems teams, acting as the primary interface with GTM stakeholders
Ensure implementations reflect business intent (not just technical feasibility)
Define and enforce:
Source-of-truth definitions
Data ownership models
Process standards across systems
Create clear, human-readable documentation so teams understand how things work
Design lead, account, and opportunity routing strategies
Build prioritization frameworks based on segmentation and signals
Eliminate gaps, duplication, and conflicting engagement paths
Define SLAs, KPIs, thresholds, and success criteria across GTM motions
Design and deliver high quality process training to drive GTM team members to optimize day to day activities
Monitor process health (e.g., coverage, routing accuracy, adoption)
Continuously iterate as GTM strategy, segments, and tooling evolve
GTM processes are clearly defined, consistently executed, and widely adopted
Stakeholders understand how the system works without relying on tribal knowledge
Salesforce reflects intentional design, not incremental patchwork
Process changes are scalable, testable, and measurable
Business and systems teams operate with shared clarity and alignment
Not a Salesforce Administrator — does not own configuration or system builds
Not a Marketo / campaign execution role
Not a reporting or analytics-only function
Not a ticket-based support role for CRM requests
5+ years in Revenue Operations, GTM Operations, or Sales/Marketing Operations
High learning agility and analytical thinking
Proven ownership of lead management, routing, or demand processes in complex GTM environments
Experience working across Sales, Marketing, SDR, and Systems teams
Exposure to different revenue intelligence tools, such as Marketo, Groove, Dialpad and Gong
Proven experience operating in a scaled B2B organization (SaaS or complex GTM preferred)
Process-first thinker — designs for clarity, scalability, and real-world usability
Exceptional written communicator — translates complexity into clear logic and specs
Systems translator — bridges business needs and technical implementation seamlessly
Structured problem solver — brings order to ambiguity and incomplete inputs
Influencer without authority — earns trust across senior GTM and technical stakeholders
Detail-oriented but outcome-driven — balances precision with business impact
The estimated pay ranges for this role are as follows: $97,000.00 - $130,000.00
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 30%.
Why Fieldwire?
The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.
Where is the job located?
This role is 2-3 days hybrid in San Francisco, California. Our headquarters are based in beautiful San Francisco and our office is centrally located right off of Embarcadero Bart station.
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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.
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Fieldwire (by Hilti) is a construction management software company offering a mobile and web platform that connects field and office teams. It supports plan viewing, task management, punch lists, scheduling, and reporting for contractors, GCs, and owners. Founded 2013, acquired by Hilti in 2021.
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