Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; or Akron, OH.
We are seeking a strategic, execution-focused, and collaborative Senior Manager, Customer Success Enablement to design and deliver programs that improve retention, expansion, and execution quality across Customer Success and Support.
Reporting into the Director of Revenue Enablement, this is a senior IC role that partners closely with CS/S leadership, CS Operations, Product/Partner Enablement, and Revenue Enablement to translate company and CCO priorities into scalable enablement programs, onboarding, coaching frameworks, and reinforcement models that drive measurable customer and revenue outcomes.
The position ensures Customer Success teams have clear ways of working, strong tool adoption, consistent renewal execution, and faster ramp to productivity, while aligning enablement initiatives to business metrics and operating rhythms.
Success in this role is measured by:
- Improved retention and expansion execution quality across CS/S teams
- Faster time-to-productivity for new Customer Success hires
- Increased adoption and consistency of core CS workflows (success plans, QBRs, risk reviews, renewals)
- Demonstrated behavior change tied to CS Ops and company performance metrics
- Scalable enablement programs that produce sustained impact beyond one-time training
CORE RESPONSIBILITIES
CS/S Program Design & Execution
Design and deliver enablement programs that standardize programs including success planning, risk management, QBR execution, and renewals, ensuring consistent execution tied to retention and growth outcomes.
Performance Enablement & Coaching
Partner with the Director of Revenue Enablement to turn CS/S priorities into focused enablement programs that reduce risk, drive adoption and expansion, and strengthen KPI execution. Equip managers with simple coaching, inspection, and reinforcement tools that sustain behavior change.
Measurement & Continuous Improvement
Define success metrics with Director of Revenue Enablement, CS Leadership, and CS Ops and monitor adoption, execution quality, retention signals, and expansion outcomes to continuously refine enablement programs and demonstrate business impact.
Tool & Workflow Adoption
Drive consistent tool usage and workflow execution in Gainsight, Gong, Glean, and related CS technologies through micro-training, job aids, and embedded reinforcement aligned to CS Ops definitions of success.
Cross-Functional Alignment
Partner with CS leadership, CS Ops, RevOps, Product Enablement, and Partner Success to ensure enablement programs align to GTM strategy, shared frameworks, and customer lifecycle execution.
Onboarding & Everboarding
Own role-based onboarding for Customer Success and Support roles, including learning paths, milestones, certifications, and scalable eLearning, to accelerate time-to-impact and raise baseline performance.
Enablement Content & Learning Experiences
Develop scalable enablement assets including: playbooks, facilitator guides, eLearning modules, micro-learning, and workflow documentation, ensuring clarity, usability, and alignment to CS/S priorities.
#BI-Remote
Opens in a new tab
Restaurant365 (R365) provides cloud-based management software designed for restaurant operators, helping them manage accounting, operations, and workforce management to improve profitability and operational efficiency.
Visit website