At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable.
With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.
As a Commercial Operations Specialist, you support the sales organisation by driving pipeline accuracy, lead flow coordination, and sales reporting. This role serves as a critical operational and analytical partner to sellers and leaders, ensuring CRM integrity, visibility into performance, and disciplined opportunity management.
You will function as a central hub for sales data, reporting, and process execution — enabling sellers to focus on revenue generation while maintaining consistency, structure, and operational rigour across the sales lifecycle.
This role blends sales operations, analytics, and internal sales support, acting as a second set of eyes on pipeline health, opportunity movement, and account readiness.
This position can be based from either our London Victoria or London Gatwick Office on a hybrid basis (3 days per week in the office).
Assist the Sales Team in identifying opportunities for renewals, upselling, and re-engagement based on pipeline and reporting insights
Support Sales Team by conducting market research to identify opportunities, trends, and potential areas for business growth
Maintain organised documentation and ensure CRM data integrity to support sales execution and forecasting
Continuously identify opportunities to improve lead flow, reporting, and sales operational processes
Own inbound lead management, including daily outreach, lead qualification, and assignment to Directors based on region and relationship rules
Support Directors by hunting contact information, enriching leads using tools such as ZoomInfo, and ensuring timely follow-up after lead handoff
Coordinate outreach to new leads, prospects, and select lost customers on behalf of sales leaders and executives, including scheduling introductory sales calls
We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:
2–4+ years’ experience in Sales Operations, Commercial Operations, Revenue Operations, or a similar analytical support role
Experience working closely with sales teams in a fast-paced, target-driven environment
Proven experience managing CRM systems (e.g. Salesforce) with a strong focus on data quality and pipeline management
Exposure to lead management processes, including qualification, routing, and enrichment
Experience producing sales reports, dashboards, and performance insights for stakeholders
Background in B2B environments preferred, ideally within aviation, transport, logistics, or professional services sectors
Strong analytical capability — able to interpret pipeline data, identify trends, and generate actionable insights
Previous experience of Power BI / Tableau- Building meaningful dashboards and analysing data to help build commercial strategy
High attention to detail — ensures CRM accuracy, data integrity, and reporting reliability
Process-driven mindset — able to follow and improve structured sales and lead management processes
Commercial awareness — understands sales cycles, revenue drivers, and opportunity management
Excellent organisational skills — able to manage multiple priorities such as lead flow, reporting, and stakeholder requests
Strong communication skills — confident working with sales teams and senior stakeholders
Proactive and solution-oriented — identifies gaps, risks, and opportunities and takes ownership to resolve them
Technical proficiency — comfortable with CRM systems (Salesforce and/or Microsoft Dynamics 365 Sales preferred), Excel/Google Sheets (pivot tables, data analysis), and sales tools such as ZoomInfo or LinkedIn Sales Navigator
Resilience and adaptability — able to work in a dynamic environment with changing priorities
At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications, depending on a variety of factors.
The Basic Salary is circa £40,000 DOE + commission.
We also offer a range of benefits designed to support your well-being and personal life, including:
Discounted gym membership
Cycle to work scheme
Generous pension scheme
Private Medical (option to add family at employee cost)
Dedicated EAP
Flexible Annual Leave (option to purchase additional up to a company maximum)
A variety of additional programs and services in support of your total well-being
https://wheelsup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=122821&hashed=-1488359858
Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.
Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.
Need Accommodations?
If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.
We look forward to learning more about you and how you can contribute to the Wheels Up journey!
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Wheels Up is a leading private aviation company offering on-demand charter, membership-based jet flights, aircraft management, and related services. It primarily serves business travelers, high-net-worth individuals, and corporate clients across North America and Europe.
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