Bandwidth, a prior âBest of ECâ award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
The VP of Revenue Operations is responsible for architecting and optimizing the unified revenue infrastructure that powers the entire customer lifecycleâfrom first touch to renewal and expansion. They will lead our Revenue Strategy & Planning and Revenue Enablement teams and be responsible for overseeing revenue systems, forecasting, quota and commission planning, process design, enablement alignment, AIâdriven insights, and crossâfunctional execution. Their work ensures all goâtoâmarket teams operate from a single source of truth, follow consistent, scalable workflows, and have the intelligence needed to make fast, confident decisions.
The VP of Revenue Operations sits within the Strategy team at Bandwidth and serves as a key strategic advisor to the Chief Strategy Officer, the Chief Revenue Officer, and the Revenue Executive Leadership Team. The roleâs primary mandate is to align people, processes, data, and technology across all GTM teams to drive predictable, efficient, and scalable revenue growth.
We are seeking a VP of Revenue Operations who will lead an AIâfirst transformation of the revenue engine, using advanced automation, predictive modeling, and intelligent workflows to elevate performance across the organization.
Develop and own the companyâs endâtoâend Revenue Operations strategy, ensuring all GTM teams operate in alignment toward shared growth objectives.
Build, develop, and inspire a highâperforming Revenue Operations organization, cultivating deep expertise across AI, systems architecture, analytics, process optimization, revenue compensation, and enablement strategy. Establish a culture of accountability, innovation, and continuous improvement that elevates the performance of every customerâfacing team.
Planning and forecasting:
Lead forecasting, pipeline health analysis, revenue modeling, quarterly business reviews, and executive reporting, leveraging AI and machine learning to improve accuracy and insight.
Jointly with the Analytics team, inform and ensure the creation of a unified, AIâready revenue data model that fuels clean, trusted analytics.
Process design and Enablement
Build and execute an AIâfirst roadmap that introduces automation, predictive analytics, and intelligent decision support across the entire revenue lifecycle.
Oversee the full revenue technology ecosystemâincluding CRM, marketing automation, sales engagement, support platforms, analytics tools, and AI technologiesâensuring seamless integration and maximum usability.
Embed AIâpowered workflows into onboarding, training, content delivery, and performance coaching.
Design, document, and refine standardized GTM processes that drive efficiency, consistency, and an excellent rep and customer experience.
Quota and compensation:
Partner with Sales leadership on territory design, capacity modeling, headcount planning, quota methodology, and compensation structure.
Develop, document and administer global compensation plans and models that facilitate the scaling of the business
Lead crossâfunctional strategic initiativesâincluding systems migrations and operational transformation efforts.
Education: Bachelor or Equivalent University qualification, MBA preferred but not essential
Experience:
15+ yearsâ experience in global sales/revenue operations in a software company, with 10+ years in a senior leading capacity
Direct experience leading sales teams with individual and/or group quota preferred but not essential
Demonstrated experience implementing AIâdriven solutions or leading digital transformation within GTM or operations organizations preferred
Skills and expertise:
Deep expertise in CRM systems, revenue analytics, GTM process design, and modern tech stack architecture.
Strong understanding of AIâpowered tools and their application across forecasting, lead scoring, customer health modeling, automation, and productivity enhancement.
Ability to translate AI capabilities into scalable, practical workflows that enhance performance and efficiency.
Proven ability to partner crossâfunctionally and influence executive stakeholders.
Deep understanding of marketing, sales, and customer success motions in SaaS, recurringârevenue models and usage models.
Experience leading strategic planning, forecasting, data governance, and operational excellence at scale.
Exceptional analytical, operational, and communication skills.
Track record of building and developing highâperforming operations teams.
At Bandwidth, weâre pretty proud of our corporate culture, which is rooted in our âWhole Person Promise.â We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? WellâŠ
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) youâre embargoed from working. Bandmates and managers are not allowed to interrupt your PTO â not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
âMahalo momentsâ program grants additional time off for lifeâs most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if youâre 100% qualified? Do you feel you can work to help us crush the mission? If you answered âyesâ to both of these questions, we encourage you to apply! You wonât want to miss the opportunity to be a part of the BAND.
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Bandwidth is a cloud communications platform that provides voice, messaging, and emergency services APIs for businesses. They enable developers to integrate voice calling, SMS, and 911 services into applications and enterprise software.
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