Salesforce Agentforce Architect

At Simplus, culture comes first. Guided by our values of stewardship, critical thinking, and an underdog spirit, we place ideas in front of titles, value diversity, and continually strive to serve our customers and each other. Our global team, representing 17 nationalities and 20 languages on four continents, is dedicated to being the undisputed leaders in Salesforce quote-to-cash.

Position Summary:

About Simplus: Simplus, a leading Salesforce Summit Consulting Partner and an Infosys company, delivers end-to-end Salesforce platform solutions that accelerate digital transformation. With deep industry expertise and a proven delivery framework, we help organizations streamline operations, enhance customer and employee experiences, and maximize ROI through strategic advisory, scalable architecture, and technical excellence. ________________________________________ Position Summary: We’re seeking a highly experienced Salesforce Agentforce Architect to lead the technical design and architecture of scalable Salesforce Service Cloud and Agentforce solutions for our enterprise clients. This individual will be responsible for defining robust case management frameworks, integrating AI-powered agent tools, and architecting seamless omni-channel customer service experiences that align with our clients’ operational goals. ________________________________________ Key Responsibilities:

• Architect and lead the delivery of Salesforce Agentforce/Service Cloud solutions, including Omni-Channel, CTI integrations, Knowledge Management, and Live Agent/Einstein Bots.
• Design and implement Experience Cloud portals tailored to customer support and self-service use cases.
• Build scalable case lifecycle solutions including automated routing, SLA tracking, and escalation rules.
• Design secure, scalable data models and role-based access controls for agents and supervisors.
• Collaborate with business stakeholders, solution engineers, and developers to gather requirements and translate them into well-architected Salesforce implementations.
• Define technical standards and provide leadership on architectural governance, performance, and scalability.
• Lead integrations with third-party platforms via REST/SOAP APIs, middleware, and event-driven architectures (e.g., Platform Events, Change Data Capture).
• Guide the implementation of OmniStudio (OmniScripts, DataRaptors, Integration Procedures) where applicable.
• Support DevOps practices and CI/CD pipelines using tools like Copado, Gearset, or AutoRABIT.
• Provide hands-on technical guidance in Apex, Lightning Web Components (LWC), and declarative configuration.
• Conduct code reviews, performance tuning, and technical troubleshooting to ensure solution quality.
• Mentor developers and consultants on technical best practices and help build delivery assets and frameworks. ________________________________________ Required Skills & Experience:
• 8+ years of hands-on Salesforce experience; 3+ years in an architecture or technical leadership role.
• Proven experience delivering complex Service Cloud / Agentforce projects, including Omni-Channel and CTI.
• Strong experience with Lightning Web Components (LWC), Apex (Triggers, Batch, Scheduler), and Flow.
• Deep understanding of Salesforce data modeling, role hierarchy, and sharing rules.
• Expertise in API integrations using REST, SOAP, and middleware such as MuleSoft or Dell Boomi.
• Familiarity with Einstein Bots, Live Agent, and intelligent routing strategies is a plus.
• Strong understanding of Salesforce DevOps and tools such as Copado, Flosum, Gearset, or AutoRABIT.
• Experience working with Agile/Scrum delivery frameworks and tools like Jira or Azure DevOps.
• Salesforce certifications such as Application Architect, Service Cloud Consultant, Integration Architect, or System Architect are highly preferred. ________________________________________ Preferred Qualifications:
• Experience with Experience Cloud (formerly Community Cloud) and self-service portals.
• Exposure to Einstein AI, Case Classification, and Next Best Action recommendations. ________________________________________ Why Join Simplus?
• Work with top-tier clients and cutting-edge Salesforce technologies.
• Be part of a high-performing, values-driven team that thrives on collaboration, transparency, and innovation.
• Flexible remote work environment, competitive compensation.
• Continuous learning, certifications support, and career growth opportunities. ________________________________________

Job title:

Salesforce Agentforce Architect

Job Description:

Location:

Simplus Utah OfficeUnited States of America

Interested?

If you find this position intriguing, don’t delay—submit your application at your earliest convenience. We are continuously reviewing and assessing all incoming candidates and eagerly await your application.

Simplus is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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Simplus will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at HR@simplus.com or call 833-746-7587 between 9:00 AM EST to 5:00 PM EST Monday to Friday.