Sales Operations Specialist

Position Summary

Responsible for sales administration, contract review and sales support. Key activities include managing quotations, contracts, Production Part Approval Process (PPAP) requests, pricing, account adjustments, customer master files, reporting and part number management. Daily interaction with customers, sales staff, internal departments and intercompany business units.

Essential Functions

• Preparation and submission of quotations, including price creation, margin review and tracking

• Perform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contracts

• Manage pricing files, and analysis, surcharge and rebate agreements

• Review and process account adjustments

• Manage part number files, create BOM and communicate special instructions

• Manage and maintain Customer Master Data in Customer Relation Management (CRM) & Enterprise Resource Planning (ERP)

• Coordinate credit approval / credit limits with the Finance Department

• Understand customer requirements, receive and manage correspondence (Request for Quotes - RFQ’s, Drawings Samples, PPAP etc.) and work with relevant departments

• Inside support for sales engineers

• Resolution of issues with Customers

• Manage and track won/lost business and update, participate and help develop sales forecast

• Review, track & control Customer Specific Requirements

• Awareness and participation in World Class Operations (WCO) initiatives

• Ensure compliance with all applicable safety and environmental regulations

• Compliance to the Oetiker Management Manual – IATF 16949 & ISO 14001 EMS requirements

Knowledge, Skills, Abilities

• Administrative and computer skills required (MS Office and CRM/ERP software)

• Detail oriented and good communication Skills (Interpersonal and Business Writing Skills)

• Product Knowledge and desire to learn

• Ability to work independently without supervision

• Good problem solving skills

• Knowledge of IATF 16949

Education / Experience

• College Diploma / Degree in Business Administration (preferred)

• 2-3 years of sales administration, customer service or related is preferred

• Comprehensive benefit package

• Company match Pension Contribution

• Opportunities for Advancement

• Access to Online Learning

• Climate controlled facility

Oetiker is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other legally protected status. Accommodations are available upon request for candidates taking part in all aspects of the selection process.