Director, Strategy & Operations

What you get to do in this role:

The Director of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow.

This is a high-impact, high-visibility position partnering directly with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data— helping translate vision into execution and measurable business outcomes.

This role is ideal for a strategic operator who thrives in ambiguity, brings an acute data-informed mindset, and enjoys building scalable frameworks in fast-moving environments.

Responsibilities

 Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution

 Own business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders

 Build and scale operational frameworks, processes, and performance metrics to support sustainable growth

 Guide high-priority, cross-functional initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes

 Drive integration initiatives and ensure successful execution of strategic priorities within the broader ServiceNow ecosystem

 Structure ambiguous business opportunities into clear problem statements, develop hypotheses, and deliver data-derived recommendations

 Develop and execute revenue-driving go-to-market strategies in partnership with Sales, Marketing, Product, and Finance

 Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness

 Operate as a hands-on principal, building initial versions of new initiatives and setting the foundation for long-term scale

To be successful in this role you have:

• This is a high-visibility role that requires strategic thinking, rigorous analysis, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment

• 12 – 15 years of Relevant Experience: Including at least 2 years in management consulting, finance, strategy, and operations in a technology company, or similar fields. Prior experience in AI or enterprise technology preferred

• Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry.

• Strategic and Analytical Mindset: Ability to establish guiding propositions, dig deep into data, and iterate quickly to deliver results.

• Outcome Orientation: Proven track record of being scrappy and resourceful to achieve desired outcomes.

• Cross-functional executive management: Ability to build trusting relationships across a wide range of executive stakeholders.

• Adaptability and Experimentation: Ability to pivot as necessary, taking an experimental approach to new problems, refining methods, and learning from results. Comfortable operating with ambiguity and driving to clarity without heavy direction

• Hands-On Execution: Willingness to roll up your sleeves and guide the charge in building initial versions of new initiatives, setting the stage for scalable growth.

• Collaborative team player: Thrives in fast-paced, high-growth environments

• Data-Derived Approach: Strong analytical skills and familiarity with data tools and metrics that enable informed recommendations.

For positions in this location, we offer a base pay of $192,400 - $366,700 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location where the role is located and is subject to change based on work location.

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.