Commercial Operations Analyst

About the Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

Fanatics Collectibles is seeking a Commercial Operations Analyst, plays a critical role in enabling smooth and scalable commercial operations across retail, hobby, and data-driven sales channels in EMEA.

This role owns the execution of end-to-end order workflows, product and pricing governance, and system/data integrity across key platforms (D365, FC Pro, TM1). Acting as a central point of coordination between Sales, Finance, Logistics, and external partners, the role ensures operational accuracy, timely execution, and alignment across all commercial activities.

The position requires a highly organised, detail-oriented individual who can manage multiple workflows simultaneously in a fast-paced, deadline-driven environment, while maintaining strong data accuracy and stakeholder communication

Key Responsibilities

Sales Order Creation & Revenue Execution

• Create, validate, and process sales orders across retail, hobby, and international channels (D365 / FC Pro)

• Manage complex order types including intercompany flows, manual orders, and pre-payment invoicing

• Own order accuracy, including pricing, allocation splits, and customer terms

• Issue order confirmations, dispatch documentation, and outbound communications

• Monitor order lifecycle and proactively flag risks (e.g. payment issues, delays, discrepancies)

Product, Pricing & Launch Governance

• Own product data accuracy across systems, including item card updates and maintenance (D365)

• Support new product launches, including launch calendar coordination and readiness checks

• Complete NLFs / NTAs and manage retailer and wholesale product setup requirements

• Ensure alignment of pricing, promotions, and commercial inputs across all systems and markets

Customer, Vendor & Contract Administration

• Maintain Master Customer Register including terms, contracts, and status tracking

• Create and update customer and vendor records (D365)

• Ensure all commercial terms and documentation are accurate and up to date

• Support onboarding of new customers and partners

• Manage ongoing operational queries and customer change requests

Order Management, Risk & Revenue Control

• Oversee order readiness ahead of key milestones (e.g. Street Dates, launches)

• Monitor payment status, credit risk, and open debt, escalating where required

• Support collection close-out processes and ensure clean revenue recognition

• Maintain strong control of order data integrity and audit readiness

Cross-Functional Delivery & Logistics Coordination

• Act as a central coordination point across Sales, Finance, Logistics, and Marketing

• Support inbound and outbound logistics, delivery tracking, and returns management

• Monitor stock levels and coordinate transfers to support fulfilment

• Ensure timely and accurate execution across all operational touchpoints

Data, Reporting & Process Improvement

• Maintain high data accuracy across D365, FC Pro, TM1, and offline trackers

• Support reporting, data collection and performance tracking

• Identify recurring issues and contribute to process improvements

• Drive continuous improvement in workflows, system alignment, and operational efficiency

Key Behaviours & Competencies

• Strong task execution, ownership, and follow-through.

• Clear and confident communicator across multiple stakeholder groups.

• Comfortable managing high-volume workloads and multiple concurrent deadlines.

• High attention to detail and accuracy in both operational and data-driven tasks.

• Ability to balance rapid short-term response with structured long-term planning.

• Confident navigating between multiple systems (D365, FC Pro, TM1, offline tools).

• Analytical mindset with a focus on data quality, system alignment, and operational efficiency.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

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