Job Description:

About the Role:

Dow Jones Energy (DJE) is seeking a visionary, growth-oriented leader to shape and scale a world-class customer service, sales operations, and commercial analytics organization. In this high-impact role, you will serve as a strategic cornerstone of the DJE commercial operation, ensuring our global sales teams are equipped to consistently exceed monthly, quarterly, and annual targets.

Our mission is to deliver an unparalleled customer experience, ensuring seamless satisfaction from a client's very first interaction with Dow Jones Energy through years of successful renewals. You will report directly to the Head of Strategy & Operations for Dow Jones Energy.

About the Team:

Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insights across the global energy, chemicals, metals, and fuel supply value chains. Our offerings support institutional investors, analysts, and traders navigating spot, wholesale, and retail markets, as well as emerging segments tied to the global energy transition.

Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables financial professionals to mitigate risk and make high-stakes commercial decisions in volatile, fast-evolving global markets.

You Will:

• Spearhead the evolution of our global customer service organization into a proactive, 24/7/365 customer success engine

• Drive efficiency, eliminate friction, and maintain the critical infrastructure that empowers our commercial teams to win

• Champion a data-driven culture by delivering the robust forecasting, performance reviews, and actionable intelligence needed to guide executive decision-making

• Partner closely with Commercial Product Management and Billing teams to ensure tech stack alignment matches fast-paced business requirements

• Collaborate directly with the Head of Sales to align operational strategy with revenue goals

• Ensure Dow Jones Energy is working in lockstep with the broader Dow Jones commercial and billing ecosystem

You Have:

• At least 15 years’ progressive leadership experience in commercial operations, sales operations, and customer service environments

• Proven track record of managing and developing multi-disciplinary, global teams

• Deep familiarity with CRM and ERP enterprise tools, specifically Salesforce and SAP

• Strong capability in commercial data analysis, forecasting, and revenue operations metrics

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Lifestyle programs & Wellness Resources

• Education Benefits

• Family Care Benefits & Caregiving Support

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Learn more about all our US benefits

#LI-Hybrid

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:

Dow Jones - Energy

Job Category:

Sales

Union Status:

Non-Union role

Base Pay Range: $265,000 - $315,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.