Senior Sales Operations Analyst

As Senior Sales Operations Analyst (based in Mumbai) you are a key business partner to the South Asia commercial organization, providing data-driven insights, sales process governance, contract renewal and operational support to enable effective commercial decision-making and execution

About You

We’re looking to recruit a Senior Sales Operations Analyst (based in Mumbai) reporting to the Director, Commercial Ops APAC who is based in Singapore.

About Us

At Tate & Lyle, our purpose is simple: Transforming Lives Through the Science of Food. With more than 165 years of ingredient innovation, we partner with leading food and beverage brands to create healthier, tastier and more sustainable products enjoyed by millions of people every day. Combining expertise in sweetening, mouthfeel and fortification, we help customers win on taste, nutrition and performance while making a positive impact on society and the planet. With approximately 5,000 colleagues across 75 locations in 38 countries, we're united by a shared commitment to innovation, collaboration and growth. Read on to learn how this opportunity can contribute to our purpose while helping shape the future of food.

What You’ll Be Doing

The role leads key Sales Operations activities across Salesforce, SAP, pipeline and sales analytics, forecasting, contracting, customer segmentation, reporting, and process optimization.

The role will work closely with South Asia commercial teams and APAC/Global stakeholders to improve data quality, strengthen Salesforce adoption, develop actionable business insights, and drive greater consistency and efficiency across commercial processes.

Accountability

1. Sales Analytics, Pipeline & Business Insights

• Lead analysis of sales performance, pipeline, customer trends, and market opportunities to identify key business insights and opportunities for growth.

• Develop and maintain dashboards, reports, and analytical tools that provide actionable insights for commercial leaders and business review meetings.

• Monitor pipeline health and quality, including opportunity progression, aging, close-date quality, and other key sales performance indicators.

• Translate complex sales data into clear recommendations to support commercial decision-making.

2. Salesforce , SAP & Commercial Tools Leadership

• Act as the South Asia Salesforce lead, driving effective adoption, data quality, governance, and compliance.

• Manage and maintain Salesforce processes and provide training and ongoing support to commercial users.

• Develop Salesforce dashboards and reports tailored to business and leadership requirements.

• Partner with APAC and Global Salesforce teams on system enhancements, business requirements, user support, and ongoing initiatives.

• Drive continuous improvement in Salesforce usage to strengthen pipeline visibility and establish reliable commercial data for business management.

3. Customer Segmentation & Route-to-Market

• Partner with South Asia commercial teams to execute and maintain the customer segmentation framework.

• Provide segmentation analytics, reporting, and data to support customer prioritization and regular business reviews.

• Support distribution-related initiatives through data analysis, reporting, process development, and operational coordination.

4. Contracting & Renewals

• Lead and coordinate the regional contracting and renewal process.

• Partner with relevant commercial and finance team to ensure effective execution and visibility of contract and renewal activities.

• Identify opportunities to improve and standardize contracting and renewal processes.

5. Process Optimization & Governance

• Identify and lead Sales Operations process improvement initiatives to increase efficiency, standardization, and data quality.

• Identify operational gaps and recommend practical solutions to improve sales execution and the overall sales cycle.

EHS

• Perform, Maintain and improve the EHS standard and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company

Location

This role is assigned to work in Mumbai.

What You’ll Have

• Min 3-4 years’ experience in Sales Operations, Commercial Excellence, Commercial Operations, Sales Analytics, or a related field

• Bachelor’s degree in business administration or equivalent.

• Strong business acumen with hands-on experience supporting commercial organizations.

• Strong knowledge of Salesforce and experience with CRM-based pipeline management, reporting, dashboards, and data governance.

• Advanced analytical capabilities with experience translating complex data into business insights and actionable recommendations.

• Strong understanding of Sales Operations practices, including pipeline management, forecasting, sales reporting, process governance, and performance analytics.

• Experience supporting customer segmentation and distribution is preferred.

• Ability to work independently, manage multiple priorities, and take ownership of complex Sales Operations activities.

• Strong communication and presentation skills, with the ability to communicate insights effectively to commercial stakeholders and senior leadership.

• Experience coaching or supporting junior team members on analytical, technical, or operational matters

What We Can Offer

• Competitive CTC with variable bonus plan

• LinkedIn Learning

• Opportunity to partner with teams in the region and globally

• Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)

• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program

• Local volunteering opportunities (where applicable)

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Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.