Trade Sales Operations & Enablement Manager

About Havenly

At Havenly Brands, we’re building this generation’s premier destination for all things home. Alongside our award winning Havenly design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Citizenry, Burrow, Inside, and St.Frank. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

Havenly is not just the #1 residential interior design service in America - we're architecting the future of how millions design their homes. With our proprietary 3D visualization technology, our worldwide network of designers empowered with AI tools, and our revolutionary customer-facing AI design assistant, we're at the inflection point of a massive market transformation. This isn't just another operations role, it's the opportunity to build the category-defining business at the intersection of AI, design, and commerce.

Our Core Values

• Exhibit Gumption: meet every challenge with spirit and energy; believe the impossible is possible.

• Overperform: work hard, move fast, be scrappy.

• Stay Playful: no jerks, no whiners; have fun and keep perspective.

• Act Like an Owner: be accountable, speak up, act in Havenly's best interest.

This is a remote position located in Latin America. It will be a long-term contract. Resumes must be submitted in English. Any resumes submitted in other languages will not be considered.

Role Overview

We are seeking a proactive Trade Sales & Enablement Manager based in LATAM to drive the day-to-day execution behind Havenly’s fast-growing trade business. You will turn trade strategy and analysis into shipped work, put a prioritized book in front of our inside and outside sales reps, and push them to work it. You will partner closely with U.S.-based sales, marketing, CX, supply chain, and RevOps through both real-time collaboration and strong async execution.

This is a build-and-automate role as much as a sales role. Leadership sets the strategy, targets, and definitions. You own the execution and the feedback loop, leaning on tooling, dashboards, and triggered alerts rather than manual follow-up. You will move the metrics that matter most: application-to-order conversion, repeat rate, cross-brand shopping, and active-account growth.

Key Responsibilities

Sales Execution & Rep Enablement

• Own the routing logic behind rep books across inside (retail) and outside sales: prioritization, assignment, reassignment, and firm-linking

• Drive sales teams to work their trade pipeline using triggered alerts and account-prioritization views

• Build enablement for DE and retail teams, including training, playbooks, perks and tier fluency, and a central resource hub

• Motivate a large retail team through contests, SPIFFs, and clear targets, in partnership with retail leadership

Trade Program Operations

• Manage tier-progression mechanics and verify delivery of earned perks and benefits

• Manage promo and pricing mechanisms that support cross-brand shopping

• Run the trade special-order request process from intake and approval through delivery

• Feed what you learn on the ground back to marketing and sales leadership

Campaigns & Lifecycle

• Write, QA, and iterate on trade sequences across acquisition, onboarding, and re-engagement

• Keep messaging on-brand and consistent

• Test and optimize to lift conversion, repeat, and cross-brand rates

CRM, Reporting & Analytics

• Handle day-to-day trade CRM and HubSpot administration and data integrity, working with our HubSpot Admin

• Build self-serve dashboards and automated alerts covering application health, application-to-order conversion, and tier movement

• Surface leading indicators like primed leads, idle accounts, stalled deals, and tier gaps

• Deliver clear recommendations on book structure, engagement volume, sales activities, and deal management

CX & Supply Chain Partnership

• Act as the single point of contact for trade across CX and Supply Chain

• Define escalation steps and expected response times

• Find and unblock stuck orders before delivery friction costs us accounts we have already won

Qualifications

• 6+ years of hands-on experience in B2B, trade, or wholesale sales operations and enablement

• CRM administration and reporting experience (HubSpot strongly preferred), plus experience building automated outreach sequences and lifecycle campaigns

• Proven experience working remotely with U.S.-based teams

• Strong English communication skills, written and verbal

• Demonstrated ability to work independently in an async environment

• Strong analytical skills, including building funnel reporting and turning findings into a prioritized plan of action

• Experience driving a sales team to a number without managing it directly

• Clean, on-brand customer-facing writing, and the ability to QA someone else’s

• Comfort working cross-functionally and owning an escalation process other teams depend on

• Bonus: experience with loyalty or membership programs, multi-brand or marketplace retail, or CX and supply chain escalation design

• We are building with AI as part of how we work. We are looking for people who are curious about AI-assisted tools and eager to adopt them.

Success Metrics

• Application-to-first-order conversion (approved applicants who order within 90 days)

• 90-day repeat rate and 12-month trade LTV

• Tier progression rate

• Cross-brand shopping, total trade revenue, and active-account growth

• Fast, reliable response times to requests from sales, CX, and supply chain

What We’re Looking For

• Highly responsive and dependable during U.S. working hours overlap

• Self-starter who does not need step-by-step direction

• Clear communicator who keeps stakeholders informed without being asked

• Builder and automator who reaches for tooling and triggers before manual follow-up

• Comfortable in a fast-paced, evolving environment with shifting prioritiess

The Details

• Engagement type: Long-term contract, remote

• Location: Latin America: Argentina, Brazil, Uruguay, Mexico, Costa Rica