Sales Operations Manager

We are recruiting a Sales Operations Manager to own the pulse, rhythm and operational discipline of the sales organisation across Charterhouse and Symity.

This is a high-impact, demanding role at the centre of the commercial engine — responsible for pipeline integrity, forecasting accuracy, sales performance insight, operational cadence, and day‑to‑day engagement with sales leadership.

You will act as the single source of truth for sales data, challenge assumptions, impose structure where required, and ensure that senior leadership has clear, accurate and actionable insight into revenue performance, risk and opportunity.

This role will suit a driven, confident individual with the gravitas to influence experienced sales leaders, the analytical capability to interrogate data at pace, and the mindset to continuously improve sales processes, tools and behaviours.

Success in this role will be measured on leadership, communication, speed and accuracy of execution.

Requirements

Sales Pipeline & Forecast Ownership

· Own and maintain end‑to‑end pipeline governance across all sales teams

· Drive pipeline hygiene, deal progression and stage discipline

· Challenge deal assumptions, probabilities, close dates and values to ensure realistic forecasting

· Produce accurate weekly, monthly and quarterly forecasts, highlighting risk, slippage and upside

· Actively work with sales leaders to resolve gaps between commit, best case and actuals

Sales Reporting & Commercial Insight

· Produce clear, high-quality reporting for senior leadership covering:

o Pipeline performance

o Forecast vs actuals

o Conversion rates, velocity and win/loss trends

o Individual and team performance metrics

· Move beyond reporting to provide insight, narrative and recommendations

· Identify emerging trends, blockers and opportunities using data-driven analysis

· Support executive reviews, board reporting and leadership meetings with trusted data

Sales Leadership Engagement

· Work day-to-day with Sales Directors

· Act as a constructive challenger — pushing for accuracy, discipline and accountability

· Influence sales behaviour through data rather than authority

· Ensure consistent sales cadence (weekly reviews, monthly forecasting, quarterly planning)

Sales Process & Operating Rhythm

· Define, enforce and continuously improve sales processes and operating cadence

· Ensure CRM processes are followed consistently and effectively

· Drive standardisation where appropriate

· Support onboarding of new sales hires from a process and tooling perspective

Sales Tools & Technology

· Own and optimise the sales technology stack (e.g. CRM, forecasting, reporting tools)

· Act as the bridge between sales, finance and operations for tooling improvements

· Identify opportunities to automate, simplify and improve data quality

· Ensure tools are enabling sales effectiveness rather than adding friction

Vendor Accreditations & Training Tracking

· Track and report on vendor accreditations, certifications and training requirements

· Work with sales, pre‑sales and technical teams to ensure compliance with partner commitments

· Maintain clear dashboards covering accreditation status and renewal risks

· Support leadership with insight into capability gaps and coverage risks

What You Bring

Essential

· Proven experience in a Sales Operations, Revenue Operations or Commercial Operations role

· Strong understanding of B2B sales models, pipeline mechanics and forecasting

· Advanced experience with CRM systems (ideally Dynamics or similar)

· High level of data literacy with the ability to interpret, challenge and explain numbers

· Experience working directly with senior sales leadership

· Confident communicator able to challenge constructively and influence outcomes

Desirable

· Experience in technology, telecoms, IT services or managed services

· Exposure to multi-entity or multi-brand sales environments

· Experience supporting vendor-led partner models and accreditations

· Background working alongside finance or commercial operations teams

Personal Attributes

· Driven and resilient — comfortable operating in a high-expectation environment

· Naturally curious and analytical, with a compulsion for accuracy

· Confident and credible when engaging senior stakeholders

· Detail-focused without losing sight of the commercial picture

· Comfortable being the person who asks the difficult questions

· Proactive mindset with a bias toward continuous improvement

Benefits

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.