WorkWave is seeking a results-driven and strategic Deal Desk Manager to serve as the primary partner to Sales, Finance, Legal, and Product for all pricing, quoting, and commercial structuring activities. As WorkWave expands its multi-product solutions, this role is critical for coordinating pricing, managing bundling, and ensuring a consistent, scalable commercial process across all global selling regions.
This role ensures that deals across all selling regions are structured to meet business objectives, conform to company standards, align with pricing guidelines, and progress efficiently through the approval process. In addition to hands-on deal execution, this role manages the Deal Desk team, drives productive communication with global sales teams, and ensures consistent delivery of commercial support through structured meeting cadences, clear workflows, and defined SLAs.
The ideal candidate has strong commercial acumen, enterprise deal modeling experience, and deep familiarity with SaaS pricing models and deal execution workflows.
WHAT YOU'LL DO:
- Deal Support & Commercial Governance: Serve as the primary partner to Sales, Legal, and Finance, and Renewal teams by providing expert guidance on pricing, discounting, and commercial deal structure across all product lines.
- Approval & Escalation Management: Review, structure, and approve complex proposals, quotes, and order forms. Act as the primary escalation point between Sales and cross-functional teams for advanced approvals (RevOps, Finance, Legal, etc.).
- Process & Cadence Leadership: Lead regular commercial cadences, including weekly deal strategy calls and quarter-end war rooms, to ensure visibility, unblock approvals, and drive timely closure.
- SLA Enforcement: Establish and enforce Deal Desk Service Level Agreements (SLAs) to ensure timely support and predictable deal flow to the field.
- Commercial Documentation: Review contract terms to ensure accuracy and alignment with policy and revenue recognition guidelines. Support the creation of enterprise commercial proposals and complex deal modeling.
- Tools & Enablement: Maintain and improve pricing calculators, quoting templates, and CPQ processes. Partner with enablement to train Sales on new pricing updates, product rollouts, and commercial processes.
- Compliance & Reporting: Ensure the accuracy of opportunities and quotes in the CRM for reliable forecasting. Support audit processes related to discounting, contract structure, and deal compliance.
WHAT YOU'LL BRING:
- Bachelor's degree in Business, Finance, or a related field.
- 5-8+ years of relevant experience in a Deal Desk, Pricing, Revenue Operations, or Sales Operations.
- Demonstrated ability to structure and model complex multi-product offerings and large enterprise deals.
- Exceptional communication, collaboration, and project management skills, with proven ability to drive results in a cross-functional environment.
- Strong understanding of legal and financial terms related to commercial contracts (e.g., revenue recognition).
- Hands-on experience with Salesforce and CPQ systems for pricing and quoting workflows.
WHAT WOULD ALSO BE AWESOME:
- Experience in the SaaS tech industry with enterprise B2B software sales experience.
- Familiarity with global or multi-regional sales organizations and supporting commercial governance across different selling regions.