Deal Desk Manager

Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. Founded in 2022, we’ve grown rapidly by building infrastructure purpose-built for modern AI workloads. Our platform enables teams to move from experimentation to deployment with flexibility across cloud, on-prem, and hybrid environments. As a remote-first, globally distributed company, we are building the infrastructure layer that powers the next generation of AI systems.

The Revenue Operations team supports the systems, processes, and commercial infrastructure behind Runpod’s growing enterprise sales motion. The Deal Desk function works closely with Sales, Finance, Legal, and Customer Success to ensure complex enterprise deals move quickly while maintaining pricing consistency and operational accuracy.

The Deal Desk Manager will own Runpod’s quote to close process and commercial governance workflows. This role is responsible for supporting enterprise deal velocity while ensuring pricing consistency, revenue recognition alignment, and contract governance.

The ideal candidate will have experience managing complex deal structures in high growth SaaS or infrastructure environments.

You will build and scale the operational infrastructure that supports Runpod’s growing enterprise sales motion. Your work will directly impact deal velocity, pricing governance, forecast accuracy, and operational scalability.

You will also help implement AI assisted commercial operations workflows that improve efficiency and reduce manual operational overhead.

Responsibilities:

Quote to Close Process Ownership

• Manage the review and approval process for non standard enterprise deals

• Support custom pricing structures, savings plans, multi year agreements, and volume discounts

• Establish and maintain Deal Desk SLAs with the Sales organization

• Serve as the primary operational contact for Account Executives managing complex deals

CPQ Implementation and Quoting Infrastructure

• Own CPQ implementation and administration in partnership with Revenue Operations and Finance

• Maintain pricing rules, discount matrices, approval workflows, and product catalogs

• Partner with Sales leadership on quote templates and proposal workflows

Commercial Deal Governance

• Maintain pricing and discount governance standards

• Partner with Finance on bookings definitions and revenue recognition requirements

• Partner with Legal on contract review workflows and approval paths

• Maintain pricing precedent and deal history records

Contract Lifecycle Management

• Manage executed contract repositories and ensure CRM alignment

• Build operational systems supporting renewals, amendments, and expansion workflows

• Partner with Customer Success on renewal management processes

Pipeline Accuracy and Forecast Support

• Ensure deal structures and contract values are accurately reflected in CRM systems

• Flag risks related to revenue recognition, approvals, or forecasting accuracy

• Support quarterly close processes and booking accuracy

AI Powered Deal Operations

• Leverage AI tools for contract review, workflow automation, pricing analysis, and approval routing

• Evaluate AI tooling that improves Deal Desk efficiency and scalability

• Stay current on AI driven commercial operations best practices

Requirements:

• Experience in Deal Desk, Sales Operations, or commercial operations within SaaS, PaaS, IaaS, or infrastructure companies

• Strong understanding of enterprise pricing structures, usage based pricing, and contract governance

• Experience administering CPQ systems such as Salesforce CPQ, DealHub, or Conga

• Strong CRM proficiency with Salesforce preferred

• Understanding of revenue recognition principles and enterprise contract structures

• Experience partnering cross functionally with Sales, Finance, and Legal teams

• Strong organizational and communication skills

• Experience managing multiple complex deals simultaneously

• Active use of AI tools for workflow automation or commercial operations

• Successful completion of a background check

Preferred:

• Experience in cloud infrastructure, AI infrastructure, developer tools, or ML platforms

• Experience with usage based pricing models and savings plan structures

• Experience implementing or migrating CPQ systems

• Experience working with CLM platforms such as Ironclad, Juro, or DocuSign CLM

• Experience supporting enterprise GTM organizations in high growth environments

What You’ll Receive:

• The competitive base pay for this position ranges from $125,000 - $180,000. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location

• Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.

• Generous medical, dental & vision plans

• Flexible PTO- take the time you need to recharge

• Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication

• Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.

• $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace

Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas