At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether
The Purpose:
The Senior Commercial Enablement Manager is the architect and driver of PPRO’s commercial efficiency. Moving beyond traditional, reactive CRM administration, this role is a hybrid position responsible for both the technical/commercial infrastructure of our go-to-market systems and the enablement, training, and knowledge-sharing required to make our commercial teams successful.
Based in London and reporting directly to the VP Commercial Operations, you will take total single-threaded ownership of our commercial tech stack, manage our strategic vendor partnerships, design repeatable cross-functional workflows and curate our internal data repositories (Confluence). As the initial hire in this department, you will operate as a strategic "player-coach" handling immediate execution today while building the operational blueprint to scale the team tomorrow.
What You'll Be Doing
1. Tech Stack Architecture & Strategic Vendor Management
- Own the Stack: Act as the end-to-end owner of PPRO's commercial application stack including Salesforce and Gong, LinkedIn Sales Navigator, replacing administration with structural technical accountability.
- Audit and Map Usage: Complete a comprehensive audit of the current Salesforce configuration and all active Outreach seats within your first month to map out baseline user engagement and license leaks.
- Manage Vendor Commercials: Serve as the primary contact and negotiator for external tooling partners, actively managing contract renewals and procurement lifecycles to optimize software terms.
- Drive Vendor ROI: Deliver a software vendor optimisation report that details licence utilisation, contract leakage, and clear cost-saving paths.
- Orchestrate Future Tooling: Evaluate our application performance gaps to guide the gradual deployment of AI and productivity tools, including the rollout of Claude.
- Primary Success Metric: Your performance will be measured by a clear upward trend in monthly active user adoption across licensed tools, alongside a systematic optimisation of our annual technology spend.
2. Process Engineering & Advanced Funnel Governance
- Optimise Lead Flow: Design and maintain seamless lead management and routing pipelines between Marketing and Sales to unlock speed-to-response, data governance, and conversion efficiency.
- Diagnose Friction: Run immediate discovery sessions with key stakeholders across Sales, AM, and CS to surface and document the top three systemic bottlenecks in their daily data workflows.
- Unify the Process: Deliver a revised, standardised lead-routing and account governance process that is officially agreed upon and signed off by senior leadership.
- Bridge System Boundaries: Build clean, repeatable data structures that ensure our CRM environments map tightly to partner funnels, Account Management/Sales pipelines, and Customer Success handoffs.
- Primary Success Metric: Improving the turnaround time for inbound lead routing while lifting CRM data completeness scores on mandatory pipeline fields (e.g., closed-lost reasons, account size, target LPMs).
3. Learning & Development (L&D) & Technical Training
- Deliver Team Onboarding: Design and deliver end-to-end onboarding curriculums and continuous training programs to maximise platform fluency across our Sales, Account Management, and Success teams.
- Secure Support Continuity: Immediately assume frontline Salesforce troubleshooting and user access requests to eliminate support gaps.
- Translate Technical Complexity: Turn complex technical updates, system behaviors, and commercial process changes into step-by-step training playbooks and highly visual user guides.
- Embed New Productivity Tools: Act as the primary internal training coordinator to successfully lead the enablement and onboarding sessions for all new commercial tools
- Primary Success Metric: Your success will be demonstrated by a measurable reduction in the overall ramp time and system onboarding duration for new commercial hires.
4. Knowledge Base Architecture & Information Governance (Confluence)
- Rebuild Confluence: Take complete structural ownership of PPRO’s internal commercial knowledge base on Confluence, launching a completely overhauled, logically categorized workspace folder structure.
- Clean the Core Data: Execute a targeted data-cleansing sprint within Salesforce to rectify historic pipeline inaccuracies and enforce strict data entries.
- Structure Data for AI Readiness: Format, tag, and index all operational rules, product playbooks, and user guides using clean data practices, ensuring our repositories are organised today and perfectly structured to be cleanly crawled by conversational search systems tomorrow.
- Blueprint the Future Department: Use the operational patterns established in your first 90 days to produce a performance evaluation framework for future search tools and map out the hiring profile for your eventual second team member.
- Primary Success Metric: Success will be evaluated by the total eradication of duplicated, orphaned, or out-of-date documentation from the active repository, paired with high compliance scores on regular pipeline data quality audits.
You'll Need to Have
- Communication: You must possess the ability to translate complex system parameters into clear, engaging learning content and crisp internal documentation.
- Experience: Minimum of 4 - 5+ years of experience in Sales Operations, Revenue Operations, or GTM Enablement management, with a proven track record within the payments, fintech, or API-driven digital commerce industries.
- Salesforce Mastery: Strong Salesforce administration experience, with deep knowledge of workflow patterns, custom object architecture, user access control, and API-led tool integrations.
- Commercial & Analytical Polish: Strong background managing external vendor negotiations and software procurement lifecycles. Strong numerical and analytical skills with experience translating raw CRM data into executive reporting.
- Proactivity & Extreme Ownership: A demonstrable history of walking into ambiguous, greenfield environments, diagnosing systemic operational bottlenecks, and fixing them independently without needing a predetermined playbook.
- Stakeholder Magnetism: Exceptional communication and relationship-building skills, with a proven history of managing change, listening to AM/CS pain points, and driving process adoption without relying on pure enforcement.
Nice-to-Haves
- Advanced Analytics Tooling: Experience working with Looker Studio to design commercial dashboards is a distinct advantage.
- Industry Knowledge: Understanding of local/alternative payment methods (LPMs/APMs), card network structures, or embedded finance pipelines.