The Sales Operations Manager, Education EMEA, is a key member of the Global Sales Strategy & Operations organisation. As the primary business lead for EMEA, you will drive operational excellence, provide business performance insights, ensure forecasting accuracy, and maintain execution rigour across the Education business.
The ideal candidate is comfortable with influencing senior leaders, combining strong business insight, analytical capability, operational excellence, and customer management skills. They dedicate themselves to prioritizing activities that drive our business goals, spotting bottlenecks, and crafting repeatable processes. They also identify trends, provide the business with growth opportunities, challenge assumptions, and own the outcome through to completion.
Own the operational rhythm and business performance management of the EMEA Education business
Be the strategic partner to Head of Sales, EMEA Education, providing insights, recommendations, and operational mentorship
Drive forecasting accuracy and accountability through robust pipeline inspection, data quality standards, and reporting governance
Build scalable, repeatable processes that improve seller efficiency and drive business growth
Deliver timely and accurate support while effectively partnering with Sales, Channel Sales, Finance, GTM, Enablement, Compensation, and other cross-functional teams
Balance multiple priorities and work streams while maintaining a high bar for execution, responsiveness, and owning the outcome
Own weekly, monthly, and quarterly business outlook processes, from a rep level through to representing EMEA on global outlook calls, surfacing pipeline risks in advance
Deliver timely sales analytics, performance reporting, forecasting, and executive-ready narratives
Identify trends, risks, opportunities, and performance gaps across pipeline, bookings, renewals, and customer segments
Support operating plan execution and track performance against quarterly and annual business goals
Establish and drive a culture of pipeline rigour through regular inspection cadences, governance processes, and seller accountability
Ensure high levels of CRM and pipeline data quality, including opportunity accuracy, stage management, close dates, amount integrity, and next-step compliance
Partner with sales leaders to improve forecasting rigour and increase confidence in business projections
Develop repeatable processes, allowing you to proactively identify pipeline risks, coverage gaps, and execution issues
Build, implement, and continuously improve scalable operational processes that support business growth
Identify inefficiencies, remove manual work, and drive automation through Agentic AI
Build standard operating procedures and governance frameworks that improve consistency and execution across regions and teams
Lead operational initiatives that improve visibility, accountability, and decision-making throughout the sales organisation
Support territory planning, quota setting, compensation queries, and annual planning activities
Partner with global and regional teams to align operational execution with strategic priorities
Drive adoption of tools, systems, and operating rhythms that enable scalable business management
Partner with the Analytics team on the move onto one system, setting the reporting and forecasting requirements and driving commercial adoption
Use agents and automation to keep commercial data clean and surface risk, freeing time for analysis rather than admin
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