Senior Revenue Enablement Program Manager
- Compensation
- Not disclosed
- Experience
- 6+ yrs
- Employment
- Full-Time
ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.
We support thousands of restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.
Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.
We're looking for a strategic, AI and data-driven Senior Revenue Enablement Program Manager to accelerate the performance of our Revenue organization. The Enablement team sits at the intersection of Sales, Product, Marketing, and Revenue Operations and is responsible for driving AI strategy across revenue-facing teams. This is a hands-on role for someone who's excited about where AI can take us and has real-world experience using tools like Claude and GPT in their day-to-day workflow.
A core part of this role is using AI to close the gap between "we know what reps should be doing differently" and "reps are actually doing it." You'll be expected to identify specific productivity and skill gaps from call, pipeline, and performance data, then design AI-powered workflows — not just AI-assisted content — that put the right nudge, prompt, or resource in front of the right rep at the right moment in their selling motion. This is a build-and-operate mandate, not a research project: you're expected to ship workflows that measurably change rep behavior.
In addition, you will lead enablement initiatives including but not limited to: new product launches, pricing and packaging rollouts, everboarding programs, skills development, and process adoption. You won't just deliver training — you'll design scalable systems that improve execution quality, shorten sales cycles, increase win rates, and elevate seller confidence.
This is a highly cross-functional, high-visibility role for someone who thrives in fast-moving environments, doesn’t let things slip through the cracks even though they are juggling multiple initiatives at once, knows how to influence senior stakeholders which includes our CEO, and can connect enablement efforts directly to business outcomes.
This position will report to our Director of Revenue Enablement. No direct reports.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
Diagnose Gaps & Design AI-Powered Rep Workflows
Mine call recordings, CRM data, pipeline metrics, and win/loss trends to pinpoint specific productivity gaps by rep, segment, or stage (e.g., weak discovery on a given package, slow follow-up after demo, inconsistent qualification)
Translate identified gaps into AI-powered workflows that intervene at the point of work — e.g., real-time call prompts, auto-generated next-best-action nudges, AI-drafted follow-up emails tailored to deal stage, or automated coaching flags routed to managers
Own the full loop: gap identification → workflow design → rollout → adoption measurement → iteration, so workflows keep pace with what the data is showing
Prioritize which gaps are worth building an AI workflow for vs. addressing through traditional training, based on rep time saved and expected impact on productivity metrics (activity volume, cycle time, win rate)
Product Enablement: Lead end-to-end enablement strategy for new product, pricing, and positioning launches — partnering with Product Marketing to translate messaging into talk tracks, demo flows, competitive positioning, and launch certification programs with measurable adoption metrics (call behaviors, pipeline mix, win rate impact)
Skills & Everboarding Enablement: Design ongoing AE development programs across core selling motions, operationalizing skills frameworks (e.g., MEDDPICC) into repeatable training with structured learning journeys tied to tenure and performance
Leadership Enablement: Build and deliver manager playbooks and coaching tools — for both first-time and tenured frontline managers — to inspect call quality, qualification depth, and deal strategy, supporting coaching cadences that drive measurable lift in win rates
Use AI tools (e.g., Gong AI, Claude, Notion AI, or similar) to accelerate production of talk tracks, battlecards, and certification content, and keep it current as messaging evolves
Define success metrics for every initiative, tracking leading indicators (behavior change, certification completion, call quality) and lagging indicators (win rate, ACV, ramp time)
Quantify the productivity lift from each AI-powered workflow (time saved per rep, activity or output increase, downstream effect on pipeline/win rate) and use that data to decide what scales
Serve as a trusted advisor to Sales leadership, aligning enablement priorities to revenue goals and presenting impact insights to executives
Act as the internal champion for AI-driven productivity gains across the Revenue org — helping reps and managers adopt the workflows you build, not just the tools themselves
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Senior Revenue Operations Manager
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ChowNowChowNow provides online ordering software for restaurants, enabling commission-free ordering platforms with POS integrations and customer data analytics. The platform targets independent and small-to-medium sized restaurants seeking to reduce third-party delivery app fees while building direct customer relationships.
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