Sales Operations Coordinator

Who We Are

Trusscore is a material science company focused on developing sustainable building materials.

We're starting a journey to change the way people build, and the environmental footprint left behind when they do. Already an established innovative building materials manufacturing company, Trusscore is now preparing to take things to the next level by focusing on R&D and bringing innovative material science to our formulations—making our products functional and beautiful.

As one of the leading polymer panel manufacturers in North America, we are dedicated to environmental sustainability and make it a focus of our manufacturing process. We succeed by manufacturing and delivering the best in high-value, zero-waste, quality products in an ever-evolving marketplace. By integrating innovative material science into products to meet new demands, we will leave traditional alternatives behind.

Building on a winning track record of 300% revenue growth over the past 5 years, we need the right talent to take the next big steps.

Location

Hybrid - Kitchener, ON office. Expectation of 2 days in office/week or when requested; 3 days from home/week.

Your Mission

The Sales Operations Coordinator is responsible for providing the Sales and Sales Operations teams with reliable and High-quality administrative support. This position reports directly to the Manager of Sales Operations, as well as interacts with the entire sales organization and is responsible for enhancing the overall operations efficiency and excellence of the sales function.

Performance Expectations

• Support all aspects of deal flow through Salesforce, proactively prepping deals for purchase order receipts and efficient processing, while coaching the sales team on process

• Act as point of contact for new customer agreement preparation and creation in Salesforce and ERP

• Review and process purchase order management direct with customer and or account managers

• Manage Account / customer data, data quality and reporting

• Support the onboarding of new sales team members

• Communicate new internal information and tools to Sales, ensuring they are informed of new developments

• Act as liaison between customer and internal stakeholders ensuring seamless customer partner experience

• Review and Process Return Authorizations for claims

• Take on additional assignments, as required, in support of company needs

• Identify and implement process improvements to enhance efficiency, accuracy, and stakeholder experience

Qualifications and Skills

• Exposure or understanding of CRM (preferably Salesforce)

• Finance or business (or relevant field) post-secondary education or experience in place of education

• Proficiency in Microsoft Office suite

• Excellent organizational skills, adherence to deadlines, ability to prioritize and manage multiple projects at once

• Ability to function independently with a high degree of accuracy and accountability in a fast-paced environment

Perfect Candidate

• Amazing communications skills

• Creativity with a passion for learning

• Comfortable in ambiguity

• Happy to ask for help

• Initiative and intuition

• Willing to pitch-in and learn on the fly on projects outside of your background

What we offer

Competitive base salary, commensurate with experience.

Salary Range: $45,000-$52,000/year.

Comprehensive benefits package, most coverage starting on Day 1.

Stock Options; Stock Purchase Plan; Profit Sharing Plan.

Position Opening

This is a current active vacancy.

Position Posting

This position is posted publicly for external candidates; and current internal employees at Trusscore.

AI Disclosure

Please note that we may use AI tools as part of our recruitment process for this position to enhance efficiency and improve candidate experience.

Employee Referrals

If you're an external candidate and referred by a Trusscore employee for this position, please enter the employee's full name in the "Referred By" field.

Internal Trusscore Employee applicants

If you're a current regular full-time Trusscore employee and interested in applying to this position, please notify your manager so they're aware; and email our Talent Acquisition team at: hiring@trusscore.com.