Salesforce Support Engineer
- Compensation
- Not disclosed
- Experience
- 3+ yrs
- Employment
- Full-Time
99BrightMinds is seeking a Salesforce Support Engineer (BAU) to support and maintain Salesforce environments, ensuring platform stability, data integrity, and seamless business operations. The ideal candidate will have strong troubleshooting skills, hands-on experience with Salesforce products, and the ability to deliver timely support and continuous improvements.
Requirements
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3+ years of experience supporting Salesforce platforms.
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Hands-on experience with one or more Salesforce products, including:
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Sales Cloud
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Service Cloud
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Data Cloud
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Marketing Cloud
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Strong troubleshooting, analytical, and problem-solving skills.
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Experience managing support requests and working within SLA-driven environments.
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Understanding of Salesforce administration, configuration, and data management best practices.
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Strong communication and stakeholder management skills.
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Ability to prioritize and manage multiple issues in a fast-paced environment.
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Must be based in Jordan, Egypt, or India.
Preferred Qualifications
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Salesforce Administrator certification or other Salesforce certifications.
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Experience with incident management and IT service management processes.
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Familiarity with Agile delivery environments.
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Experience supporting enterprise-scale Salesforce implementations.
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Company Context
- Industry
- Consulting
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Relevant people
Aseel alheresh— LinkedIn profile, opens in a new tab
Senior Technical Talent Acquisition
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The Company
99BrightMinds99brightminds is an IT services company based in Jordan. It helps businesses scale their software development through offshore development centers, IT staff augmentation, managed software teams, and CTO-as-a-Service. Its clients are companies looking for nearshore or offshore tech talent.
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