Director, GTM Enablement - Content & Learning Strategy

Immigration sponsorship is not available for this position

What You Can Expect

You will define and execute a global AI-powered learning strategy that transforms how teams learn and perform. You will lead strategists and designers to build scalable, data-driven experiences using generative AI and adaptive learning. You will deliver measurable performance outcomes that align learning innovation with business growth.

You will serve as a strategic connector across the organization—bridging business goals, enablement initiatives, and emerging technologies—to ensure that learning and content ecosystems evolve in step with organizational growth and innovation.

About the Team

We design and deliver learning experiences that drive business results. Our team collaborates across functions to integrate AI, content, and strategy. We exist to transform how our organization learns and performs.

Responsibilities

• Defining and driving the global AI Content & Learning Strategy, integrating generative AI, adaptive learning, and automation to enhance design, delivery, and analytics across all learning programs

• Partnering with senior leaders across GTM, Channel, Marketing, Product, and Revenue to align learning outcomes with business objectives and performance metrics

• Overseeing intake, prioritization, and execution of learning projects across multiple business units, ensuring effective collaboration with Account Executives, Channel Partners, Solution Engineering, Renewals, and Customer Success teams

• Championing AI tools to accelerate content creation, automate workflows, and personalize learner experiences while fostering experimentation in interactive content, simulations, and video learning

• Leading and developing a team of instructional designers, content strategists, and learning technologists to deliver cohesive, high-quality learning initiatives that drive measurable impact

• Establishing scalable processes for project governance, resource allocation, and continuous improvement to ensure efficient delivery of learning programs aligned with organizational priorities

• Building a data-informed culture by implementing AI analytics to measure learning effectiveness, optimize engagement, and demonstrate ROI on learning investments

• Staying current with industry trends, emerging technologies, and best practices in AI and instructional design to continuously evolve the learning strategy and maintain competitive advantage

What We're Looking For

• Demonstrate 10+ years of experience in learning strategy, instructional design, or enablement

• Lead large-scale learning or content transformation initiatives across global organizations

• Apply AI technologies in learning contexts, including generative AI, adaptive learning, and content automation

• Manage complex projects and engage stakeholders across global, cross-functional teams

• Communicate strategic vision and lead organizational change effectively

• Lead and develop teams of learning professionals for 5+ years

• Utilize learning technologies such as LMS/LXP platforms, Seismic, Synthesia, and other AI-driven tools

• Measure and report on learning program impact using data analytics and AI-driven insights

Salary Range or On Target Earnings:

Minimum:

$126,500.00

Maximum:

$276,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

04/07/26

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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