Revenue Operations Manager

The Role:

We’re rebuilding our sales operating system from the ground up.

Right now, pipeline is inconsistent, forecasting is unreliable, and process discipline is weak. That creates friction across the entire commercial organisation - from lead handoff through to close.

We’re not looking for someone to just report on that; we’re looking for someone to fix it.

This role owns the design and enforcement of how sales actually operates - from pipeline structure and stage discipline through to forecasting and performance visibility. You’ll work directly with the VP of Revenue Operations to turn a fragmented system into a repeatable, governed revenue engine.

What You’ll Do:

1. Build the Sales Operating System

• Define the sales process end-to-end — stages, entry/exit criteria, qualification standards

• Design pipeline structure that reflects reality, not rep sentiment

• Replace ad hoc workflows with clear, enforceable process

2. Impose Pipeline Discipline

• Clean up and continuously govern pipeline hygiene

• Eliminate stale deals, enforce close date integrity, and drive accountability

• Introduce lifecycle logic (progress, stall, recycle, close)

3. Make Forecasting Real

• Build forecasting frameworks grounded in actual deal signals

• Define categories, inspection cadence, and expectations

• Move the business from opinion-based forecasts to evidence-based predictions

4. Improve Funnel Performance

• Analyse and fix conversion gaps across the funnel

• Increase pipeline velocity and reduce sales cycle length

• Improve pipeline coverage and rep productivity through better structure

5. Turn Process into System

• Translate sales process into scalable CRM design (fields, workflows, guardrails)

• Define what “minimum viable truth” looks like in the system — and enforce it

• Structure data so reporting reflects how the business actually operates

6. Partner Across the Organisation

• Work directly with Sales leaders and regional MDs to drive adoption

• Align with Marketing Ops on lead flow, routing, and conversion

• Partner with Data to ensure models reflect real commercial logic

• Bridge strategy and execution - this is not a back-office role

Requirements

What We’re Looking For:

You’ve Done This Before:

• Built sales processes from scratch (0→1), not just optimised existing ones

• Scaled and refined those processes (1→N) in a growing B2B SaaS environment

• Owned pipeline management and forecasting, not just reported on it

You Think in Systems:

• You don’t just fix symptoms, you design the underlying structure

• You can translate messy reality into clear process, data, and workflows

• You’re comfortable operating across process, systems, and data

You Can Execute:

• Hands-on enough to build dashboards, define CRM logic, and implement workflows

• Structured enough to model data and guide data teams effectively

• Pragmatic: you ship, iterate, and improve

You Drive Behaviour Change:

• Comfortable pushing back on Sales when needed

• Able to introduce structure without slowing the business down

• Focused on outcomes, not activity

You Understand Where This Is Going:

• Experience embedding AI into sales workflows (e.g. pipeline inspection, call analysis, prioritisation, or automation) and using it to drive productivity and decision-making

Benefits

• Enjoy flexible hybrid working – split your time between home and our office, with the freedom to work where you’re most productive.

• A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge

• A team of motivated characters and top minds striving to be the best at what we do at all times

• Constantly learning and exploring new tools and technologies

• Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way

• Motivated by being collaborative, working and achieving together

• Private Health Insurance offered via Vitality to help you look after your physical health

• Global Volunteering Policy to help you ‘do good’ and feel better