CRM Campaign Manager / Marketing Operations

Job Description – CRM Content Manager

Content Manager - Dynamics 365 Customer Insights Contract | Remote | UK Public Sector Project

Overview

At Ceox, we are supporting a major Public Sector programme following the deployment of a Microsoft Dynamics 365 environment enabling direct marketing through Dynamics 365 Customer Insights – Journeys.

The platform is now live, with email campaign capabilities currently being tested and refined in a controlled/UAT environment as part of the initial rollout and warm-up phase.

We are looking for an experienced CRM Content Manager (Contractor) to support both campaign execution and the ongoing stabilisation of the email marketing capability, helping the client establish a scalable and effective approach from the outset.

Who We’re Looking For

• Strong background in email marketing campaign management

• Hands-on experience with Dynamics 365 Customer Insights – Journeys (segments, journeys, triggers)

• Solid HTML/CSS email build skills

• Experience delivering campaigns in structured or regulated environments

• Comfortable working in environments where capability is still being proven and refined

• Able to provide practical guidance and support, not just execution

• Strong stakeholder communication skills, particularly within public sector settings

What you will be doing

• Supporting testing and refinement of email campaigns in a UAT/test environment

• Building and iterating segments, journeys and triggered communications

• Designing and developing responsive email templates (HTML/CSS)

• Supporting initial campaign rollout and warm-up activity, including:

• Helping establish sender reputation and good delivery practices

• Ensuring campaigns are structured appropriately from the outset

• Managing campaign execution as capability moves toward business-as-usual

• Helping define and embed best practice for campaign delivery, including governance and structure

• Supporting the creation of reusable campaign assets and content libraries

• Working closely with Ceox and client stakeholders across delivery and testing phases

• Providing advice and guidance to the client, where internal CRM/content capability is still developing

Key Characteristics

We are specifically looking for someone who:

• Is comfortable working in a recently deployed, still-maturing environment

• Can support testing, iteration and improvement, not just steady-state delivery

• Is pragmatic and solutions-focused, able to work through early-stage challenges

• Is willing to share knowledge and add value beyond a narrow remit

• Can operate effectively within public sector processes and governance

Desirable

• Experience with Dynamics 365 Customer Voice

• Previous UK Public Sector experience

• Experience supporting early-stage campaign rollout or platform adoption, including email warm-up activities

Contract Details

• Contract Type: Freelance / Full-time Short-term Contract - outside IR35
• Location: Remote (UK-based candidates preferred)
• Start Date: ASAP
• Clearance: Candidates must be eligible to work with UK Government departments / BPSS.