This Director role focuses on maximizing customer lifetime value and driving the long-term success of the Renewal and Customer Success operations. The role requires a strategic leader with operational expertise, advanced reporting skills, and a strong understanding of industry trends. The ideal candidate will collaborate with cross-functional teams, optimize processes, and build strong customer relationships.
7+ years of experience in a senior role overseeing subscription renewal and customer success operations within the SaaS industry.
Strong analytical skills and proficiency in data analysis.
Proven experience in negotiation, contract management, and team leadership.
Experience with CRM and customer success tools (Salesforce, CPQ, Clari etc) is preferred.
Bonus potential
Equity
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RubrikRubrik is a data security and management company that provides backup, recovery, and ransomware protection solutions for enterprise customers. They serve organizations across industries by securing data across cloud and on-premises environments through their zero-trust security platform.
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