Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Order Management Specialist to join our team.
Order Lifecycle Management
Manage aspects of all customer orders (order entry, purchasing, invoicing, expediting, order status)
Reconcile customer purchase orders across multiple areas of our business, searching for quotations within our business systems, requesting revised purchase orders, ensuring payment terms are listed correctly, reviewing order details such as shipping information or other details to ensure accuracy
Work independently and with team members to ensure customer schedules and expectations are fulfilled
Learn and work in multiple business systems and applications quickly and efficiently
Communicate and coordinate with internal team members as required (warehouse, accounting, inside/outside sales, purchasing)
Collaborate with team members to achieve company goals
Assist with case routing and support post order customer requests
Manage day-to-day responsibilities efficiently, timely, and accurately while maintaining organization with daily interruptions
Perform the duties as required
Customer Service:
Build strong working relationships with both internal and external customers
Apply appropriate business practices and procedures
Participate in customer meetings as required
Provide day-to-day phone support to customers, addressing inquiries and resolving issues promptly and professionally
Perform other duties as required
Order Management Specialist Education and/or Experience:
High School Diploma Required or equivalent. Bachelor’s Degree preferred
ERP business management software experience with a preference in Salesforce or IFS platforms
High computer application literacy including Microsoft Office Suite, with advanced Microsoft Excel skills
Minimum of 1 year of relevant experience preferred
Order Management Specialist Additional Requirements:
Quickly embraces, learns and applies new technology and/or procedures
Excellent interpersonal, verbal communication skills and proven ability maintain high customer service
Strict attention to detail and great organizational skills
Proven ability to build and support teamwork
Ability to work in the office/shop environment on their scheduled workdays
Order Management Specialist Physical Requirements:
Order Management Specialist Pay:
Hourly Pay Range: $22.00 - $26.00
Eligible of overtime
The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.
Order Management Specialist Benefits:
Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:
Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
401K with 6% company match
Employee Stock Ownership Plan (ESOP)
Excellent health & wellness benefits
Student debt & tuition reimbursement
Referral bonus
Order Management Specialist Location : Schaumburg, IL
Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.
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NovaspectNovaspect is an employee-owned Emerson Impact Partner based in Schaumburg, Illinois that engineers, sells and services industrial process control systems, valves and instrumentation. It serves process manufacturers across the upper Midwest in industries such as refining, chemicals, power and food & beverage.
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