Sales Operations Manager

Overview

Company Overview: Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position title: Manager, Sales Operations & Growth Enablement

Job Summary: Intention Healthcare, part of the Essen Health Care network, is seeking a Sales Operations & Growth Enablement Manager to support and scale our Growth organization. This role serves as the operational engine behind sales and account management—ensuring contracts, commissions, pipeline reporting, documentation, and client-facing materials are executed accurately, efficiently, and on time.

This is a highly visible role that partners closely with the Chief Strategy Officer and cross-functional stakeholders. The ideal candidate is organized, proactive, and thrives in a fast-paced, mission-driven healthcare environment where precision and follow-through matter.

Responsibilities

Sales & Growth Operations

· Own end-to-end sales and account operational workflows from opportunity through contract execution

· Manage contracting processes, including preparation, coordination, execution, tracking, and filing

· Oversee commission tracking and reporting to ensure accuracy and timeliness

· Maintain Salesforce CRM records, pipeline reporting, and data integrity

Documentation & Process Management

· Prepare, proofread, and format contracts, proposals, presentations, and client-facing materials

· Coordinate with Legal, Finance, and internal stakeholders to support timely contract execution

· Manage document control, versioning, and secure storage

· Maintain standardized, approved templates for sales and marketing materials

· Coordinate electronic signatures via DocuSign or equivalent platforms

Executive & Cross-Functional Support

· Provide operational and administrative support to the CSO and Growth leadership

· Track priorities, deadlines, and follow-ups to ensure initiatives move forward

· Serve as a central point of coordination between Sales, Operations, Finance, and Marketing

Client & Internal Stakeholder Support

· Support client communications and account-related requests with professionalism and urgency

· Ensure a high-quality experience for both internal teams and external partners

Qualifications

Qualifications

Education

· Bachelor’s degree required (business, healthcare administration, or related field preferred)

Experience

· 5+ years of experience in sales operations, revenue operations, account administration, or executive support

· Proven experience supporting senior leadership and managing multiple priorities

· Experience in healthcare or regulated environments strongly preferred

Technical Skills

· Salesforce CRM (required)

· Microsoft Office Suite (advanced proficiency)

· DocuSign or equivalent contract management tools

· Experience with commission processing and contract workflows

Core Competencies

· Exceptionally organized with strong attention to detail

· Proactive, accountable, and drives work to completion

· Comfortable operating in ambiguity and fast-changing environments

· Strong communicator with a service-oriented mindset

· Able to juggle multiple priorities without sacrificing quality

Preferred Qualifications

· Experience in non-facility or population health programs

· Knowledge of NYC/Bronx healthcare regulatory environment

· Certification in Healthcare Compliance (CHC) or similar preferred

· Experience supporting multi-site or multi-program healthcare organizations

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.