Manager, Revenue Operations

About PayByPhone

At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.

Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.

About The Role

Location: Vancouver (Hybrid)

Employment type: Full-Time, Permanent

Reports to: Director, Strategic Finance

The Manager of Revenue Operations will own the end-to-end revenue infrastructure across Sales, FP&A, Marketing, Customer Success, and Payments. This role will design and operationalize the systems, processes, data, and analytics that enable predictable, scalable revenue growth. The ideal candidate brings a rare combination of strategic thinking, analytical rigor, and hands-on systems expertise—and thrives in a fast-moving, PE-backed or high-growth environment.

Key Responsibilities

GTM Strategy & Planning

• Partner with the Commercial leadership to define and execute the annual revenue plan; Including territory design, quota allocation, capacity modeling, and pipeline targets.

• Acts as the central bridge between Commercial, Product, and FP&A, ensuring every deal is structured, priced, and forecasted in a way that aligns with the company’s value creation goals.

• Work with FP&A to continuously improve the revenue forecasting model that integrates pipeline data, conversion rates, and payments revenue streams (transaction volume, merchant acquisition, churn).

Systems & Technology

• Own the revenue technology stack (CRM, billing/payments platforms, marketing automation, BI tools) and ensure systems are integrated, scalable, and producing reliable data.

• Evaluate, implement, and optimize tools across the revenue cycle—including Salesforce, billing systems, and analytics platforms.

• Manage vendor relationships and serve as the internal subject-matter expert on RevOps tooling and best practices.

Data, Analytics & Reporting

• Establish a single source of truth for revenue metrics, including ARR/MRR, NDR, LTV, CAC, pipeline velocity, win rates, and payments-specific KPIs (transaction volume, take rate, processing margins).

• Design and deliver executive-level dashboards and reporting cadences for the leadership team and board, specifically centered around Commercial x Product performance.

• Conduct deep-dive analyses on funnel performance, cohort economics, churn drivers, and pricing/packaging effectiveness to surface actionable insights.

Process & Enablement

• Design and enforce standardized processes across the revenue lifecycle: lead management, opportunity stages, deal desk, contract management, onboarding, and renewals.

• Drive cross-functional alignment between Sales, Marketing, Product, FP&A, and Customer Success to reduce friction and accelerate time-to-revenue.

• Support sales enablement with playbooks, competitive intelligence, pricing tools, and data-driven coaching insights.

• Implement and manage incentive compensation plans, ensuring alignment with company objectives and accurate payout administration.

CPQ-Specific Operations

• Own the end-to-end CPQ framework for complex opportunities, specifically for payments and MOR deals, including configuration of pricing across transaction fees, gateway costs, interchange pass-through, and value-added services to ensure commercial viability and margin optimization.

• Partner with the Commercial leaders, Product, and FP&A to structure and price new deals; Developing scalable pricing models and clear approval guardrails aligned to strategic growth objectives.

• Continuously enhance CPQ tooling and pricing governance by embedding adequate sign off processes, margin validation, and scenario modelling; Enabling faster deal turnaround, improved forecast accuracy, and better visibility into unit economics (take rate, cost-to-serve, contribution margin).

Key Requirements

• Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field; MBA is a plus.

• Foster a culture of accountability, intellectual curiosity, and continuous improvement within the function.

• Expertise with CRM platforms (Salesforce strongly preferred), CPQ, marketing automation (Asana), and BI/analytics tools (Tableau, PowerBI, Looker, or similar).

• Strong analytical skills with the ability to translate complex data into clear strategic recommendations for senior leadership.

• Experience with payments-related metrics and operations (transaction processing, merchant economics, interchange, take rate) is highly valued.

• Hands-on experience with territory planning, quota-setting, compensation design, and pipeline management at scale.

• Excellent cross-functional communication skills; ability to influence without authority across Sales, Marketing, Product, Finance, and Engineering.

• Experience in a payments company, payment processing platform, or merchant services environment.

• Familiarity with usage-based or transaction-based pricing models in addition to traditional SaaS subscription models.

• Track record of leveraging AI/automation to improve forecasting accuracy, lead scoring, or operational efficiency.

• Prior experience operating in a carve-out, integration, or platform buildout context.

• Experience presenting to boards of directors and/or private equity sponsors.

What We Offer

Compensation: The expected salary range for this role is $140,000 – $150,000 CAD. Final compensation will be based on factors such as experience, skills, qualifications, and internal equity.

Vacation: All permanent full-time employees start with 4 weeks of vacation per year.

Personal Days: We provide 5 personal days annually, in addition to paid sick days, to support flexibility and work-life balance.

Comprehensive medical & dental coverage: Available to all permanent full-time employees on Day 1, with no waiting period.

Employee Assistance Program (EAP): Access to confidential support services and resources for you and your family.

Career Growth & Learning Support: Opportunities for professional development, continuous learning, and career progression.

Working at PayByPhone

We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:

• Make things happen

• Stay curious

• Work together

• Have fun

• See through our customers’ eyes

These principles shape how we collaborate, innovate, and deliver on our commitments.

We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.

PayByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation, please reach out to us at askhr@paybyphone.com.

Want to see our values in action? Visit our Instagram and LinkedIn. Curious about the story behind our values? Head over to our About Us page to learn more.