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This role is hybrid remote with 60% monthly in-office presence in Mount Prospect, Illinois. (3 days in office per week)
Serve as the go-to expert for SAP, CRM, and internal systems, troubleshooting complex customer account and order issues.
Own and maintain the integrity of customer master data in SAP, ensuring accuracy.
Manage and resolve issues within Electronic Data Interchange (EDI) workflows, including order transmission, data mapping, and transaction failures.
Act as the primary point of escalation for order discrepancies, shipping issues, and claim resolutions, ensuring timely and professional communication.
Oversee the complete end-to-end process for complex billing transactions, including the accurate issuance and coding of CMD.
Lead backorder and product substitution processes in close collaboration with Business Units to minimize disruption to customer orders.
Function as a key liaison between Sales, Customer Contact Centers, and Distribution Centers to ensure precise execution of customer requirements.
Conduct root cause analysis on recurring issues, partnering with Logistics, Warehousing, and Sales to implement corrective actions and minimize claims.
Collaborate with the Bosch Link team to resolve Associate Tool Order issues, returns, and blocked transactions.
Drive process enhancements by developing and implementing standardized procedures within the Customer Contact Center.
Ensure all processes for Returns, Claims Authorizations (CQS), and Credits adhere to corporate policies. Participate in cross-functional projects and support the implementation of new tools and departmental initiatives.
Manage and prioritize requests from multiple internal and external email inboxes to meet and exceed service level agreements.
Provide guidance, support, and training to junior team members to foster a high-performing team environment.
Education: High school diploma required. Associate's degree preferred, or 8 years of equivalent professional experience in lieu of a degree
Experience: Proven experience in an order management or senior customer service role with a strong focus on SAP (SD module preferred).
Technical Skills: Advanced proficiency in SAP is essential. Experience with CRM systems and a solid understanding of EDI principles and processes is required.
Problem-Solving: Strong analytical and root cause analysis skills with a demonstrated ability to resolve complex issues efficiently.
Communication: Excellent verbal and written communication skills, with the ability to act as a liaison between technical and non-technical stakeholders.
Collaboration: A collaborative mindset with experience working in cross-functional teams to drive process improvements.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Equal Opportunity Employer, including disability/veterans.
Thanks to the work of every associate, Bosch has been recognized for award-winning culture by the following organizations:
Bosch Power Tools was recognized as one of Newsweek’s America’s Greatest Workplaces in Manufacturing 2025
Forbes' America's Best Employers for New Grads 2025
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
The U.S. base salary range for this full-time position is $66,000 to $77,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.
In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: https://www.myboschbenefits.com/public/welcome. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.
Salary estimates published on online job boards, rather than the Bosch US Careers Page, may not be a true representation of the actual pay range offered for this position.
Want a closer look at life at Bosch? Follow our social channels and see what it’s like to work here:
By submitting an application for employment with Bosch, you represent and warrant that: (a) the work product and materials you submit are your own and reflect your personal experience, skills and qualifications; and (b) you have not used artificial intelligence or automated tools to generate, alter, or enhance application materials or responses in a manner that misrepresents your identity, authorship, experience, capabilities or qualifications.
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Bosch Group is a global technology and engineering company operating in mobility solutions, industrial technology, consumer goods, and energy/building technology. It serves automotive, industrial, and consumer markets worldwide.
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